Passenger Tips page 

More people are discovering that riding SMART is a great way to save money by commuting. Because of that ridership has soared to record levels.  On routes across the system, buses are filling up – sometimes with more customers than seats available. As the system grows, we ask you to keep these suggested rider tips in mind. For more information on how to ride the bus check out our How to Ride the Bus videos.

• Transit buses are designed to accommodate standing customers.  If you can’t find a seat, hold onto a railing or a seat handle when the bus is moving.    
• Your bus operator is a trained professional.  SMART bus operators take extra care to assure the safety of all customers.  
• Standing loads are common.  In fact, in other cities, most commuters expect to stand at busy times. 
• Have your fare ready.  Pay and step back rather than digging for your fare after you board.
• Please have exact fare.  SMART buses are equipped with electronic fare boxes designed to accept exact fare only.  Fare boxes and drivers cannot give change.
• Move to the back.  Leave room at the front of the bus so new customers can board quickly. 
• Take one seat.  Your bag or briefcase can rest on your lap – that way, another customer can sit down.  
• Exit at the rear door.  You’ll avoid congestion at the front as other customers board. 
• Cell Phones.   Please keep cell phone conversations at a low volume

We look forward to accommodating you safely and efficiently.  Thanks for riding SMART.