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Transfer
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Time
Once I have a scheduled pick up time, when will the bus come? If the Customer Service Operator gives you an 11:00 a.m. scheduled pick up time, the bus could come as early as 10:50 a.m. or as late as 11:10 a.m. allow for a ten minute window before and after your scheduled time
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Transfer What are transfers used for? Transfers are used when passengers need to use more than one route to reach their destination. They allow passengers to continue travel on a connecting route. How do I get a transfer?
What are transfers used for?
Transfers are used when passengers need to use more than one route to reach their destination. They allow passengers to continue travel on a connecting route.
How do I get a transfer?
Transfers can be purchased for .25 cents from the farebox upon boarding. Transfers are free for seniors.
How do I use the transfer?
For magnetic strip transfers – insert your transfer into the trim unit when boarding the bus. It will be validated and returned (insert image?) For paper transfers – hand the transfer to the driver. He or she will determine if it is still valid and return the transfer.
How long are transfers valid?
SMART transfers are valid for three hours on SMART Fixed Route buses, or for one ride on the SMART Connector
Can transfers be used for continued travel in the same direction on the same route?
Yes. Transfers can be used on SMART Fixed Route buses within the three-hour window regardless
of route or direction.
Can transfers be used to travel in the reverse direction?
Yes. Transfers can be used on SMART Fixed Route buses within the three-hour window regardless of route or direction.
Can I use my transfer on other metro area systems?
Can I use other system’s transfers on SMART buses?
SMART accepts transfers from DDOT, MTA and the Tunnel Bus for up to two rides
If a Transfer Unit malfunctions and will not produce a transfer, will a paper transfer be used in the same manner as for a continuous ride?
Paper transfers will be accepted on SMART buses the same as a magnetic transfer. The transfer is good for three hours on all SMART Fixed Route buses or one ride on SMART Connector.
How are transfers from Regular Fixed Route to Connector honored? Is additional fare required?
No additional fare is required, and transfers from Fixed Route can be used for only one trip on Connector. The Connector operators will mark the transfer to indicate that it has already been used for one Connector trip.
Are transfers allowed between Fixed Route & Community Partnership programs?
No.
How are transfers from Job Express to Regular Fixed Route honored? Is additional fare required?
When transferring from Job Express to Fixed Route, passengers will have to pay an additional .75 cents. When transferring from Fixed Route to Job Express, no additional fare will be required.
How are transfers honored between Park & Ride and the following? Is additional fare required?
Transfers are accepted from Park & Ride routes to all forms of SMART transportation without additional fare. For transfers from other SMART services to Park & Ride routes additional fare will be needed to bring the total fare paid to the Park & Ride fare level. For example:
Connector – $2.00 and .25 cent transfer and no additional fare to transfer to a Park & Ride Route
Job Express – .50 cent fare and .25 cent transfer plus $1.25 to transfer to a Park & Ride Route
Regular Fixed Route – $1.50 fare and .25 cent transfer plus .25 cents to transfer to a Park & Ride Route
What is the policy for issuing or accepting doubled transfers?
SMART only doubles transfers for passengers going from Fixed Route to Connector to indicate that a transfer has already been used on a Connector bus. SMART will continue to accept doubled transfers on Fixed Route buses until three hours from when the transfer was issued.
What if my transfer expires because the bus runs behind schedule?
The transfer is valid for three hours regardless of schedule adherence.
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