Frequently Asked Questions (FAQs)
ADA
(American's with Disabilities Act)
If you didn't find the answer
you were looking for please send us an
e-mail
or call us at (866) 962-5515
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How do I know if I am eligible for ADA
services?
To determine ADA Eligibility look under
Ride SMART
ADA Services
ADA Eligibility & Applications
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How long do I have to wait for my
application to be certified?
Once the completed application
in received by our SMART ADA Coordinator a
determination is made within 21 days. You
will receive notification of the
determination in writing.
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I need assistance boarding/de-boarding.
Can I bring a caregiver with me and how much does it cost?
One Personal Care
Attendant (PCA) may accompany you at no
additional charge. A PCA is anyone
whose purpose is to help you meet your
mobility needs. You must reserve the
space for your PCA when scheduling your trip
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What are the hours and days of ADA service?
SMART provides ADA service during the same
days and hours that the
fixed route system is in operation. If a
person can travel to a destination using the
fixed route at a certain time of day, an ADA
eligible person is also able to travel to
the same destination using ADA service.
Likewise, if a person cannot travel to a
destination using the fixed route at a
certain time of day, SMART is unable to
provide ADA service.
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What number do I call to schedule a trip?
You can reserve
trips on the SMART ADA service by calling
1-800-624-3450 or the ADA service T.D.D.
number at 1-800-624-3455.
For more detailed information look under
ADA Services
the click on the
ADA Ridership Guidelines link
under
Scheduling ADA trips.
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