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Frequently Asked Questions (FAQs)

General Information

 

Fixed Routes

Connector Service

Community Transit

Alphabetical Search

ADA

Seniors

Transfers

If you didn't find the answer you were looking for please send us an e-mail or call us at (866) 962-5515 

General Information

Do I need cash or do you offer passes?

Do you have a map of all the SMART routes?

How do I find which bus to take?

How do you use the machines on the bus to pay?

How much does it cost to ride SMART?

What areas do you serve?

What is MySMART?

What number can I call for route information? Is there an after hours number?

Where can I get schedules?



Do I need cash or do you offer passes?
Fareboxes accept dollar bills and coins. Please have exact fare. SMART coach operators do not give change.  Passes can be purchased on-line, mail Bus Pass Outlets. For more information on Fares and passes look under the Ride SMART tab and click on the Fares & Passes link.

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Ride SMART tab under maps.

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How do I find which bus to take?
There are a number of different ways to find which bus to take. On the home page click on Places Served by SMART, this will give a list of destinations, or click on
Browse Services by Community. Locate your city to find what Fixed Routes serve your area, this selection also provides a list of Connector Services and Community Transport options. Once you find your route click on Routes and Schedules for scheduled times, detailed maps and route descriptions.

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How do you use the machines on the bus to pay?
SMART has created a video to make using the Automated Farebox easy. Look under the Ride SMART tab, click on How to Ride SMART and choose the
Automated Farebox Video link.

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How much does it cost to ride SMART?
Fares vary depending on which of the SMART Family of Services you are using. Look under the Ride SMART tab and click on the Fares & Passes link. This will give you prices for the Fixed Route Service and SMART Connector fares for Regular, Seniors, Students, Youth and ADA passengers. Rates for Job Express, Park & Ride and Transfers are also listed. If you are traveling on the Community Transit bus fares will vary depending on your community. Please check under the Ride SMART tab, click on Services by Community select your city and the fares will be listed along with other important information.

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What areas do you serve?
SMART provides service in Wayne, Oakland and Macomb counties.  Check out our Services by Community page  Places served by SMART offers a listing to specific destinations such as Hospitals, Shopping, Sports events and more.

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What is MySMART?
With My SMART, you no longer have to go searching for the latest weather updates and route information because it will be emailed directly to you. Once you’re registered, we’ll send you personalized correspondence regarding service changes, special events and even community news important to you. My SMART users can also request email notices about marketing programs and local promotions

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What number can I call for route information? Is there an after hours number?
The Customer Information Office (866-962-5515) is open Monday through Friday from 6:30 a.m. to 6 p.m. Currently, there is no after hours phone line available for fixed route information

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Where can I get schedules
For Fixed Route service look under the Ride SMART tab, click on Routes and Schedules  if you are looking for a schedule using a Connector Service or Community Transit look under the Ride SMART tab then click on Browse Services by Community, ADA Schedules follow the same schedule as our Fixed Route buses. Schedules can be emailed to you by clicking on the e-mail option from the Routes and Schedules page or you call Customer Service at 866-962-5515 to request schedules by mail.

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