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Job Title: Road Supervisor
Location: All Terminals: Clinton Twp, Inkster, Troy
State: Michigan
Position Description:

Job ID: TRA11132017

Department:  Transportation

Union:  AFSCME

Starting hourly pay rate:  $22.47/hr


Under general supervision, is responsible for field checking of bus service to determine on-time performance, load counts and driver performance. The incumbent also performs special assignments such as coordinating charter movements, new routes and other related duties.


  • Monitors on road coach operation to assure schedule adherence, load counts and driver performance.
  • Conducts on-site accident investigations and provides assistance as required. Prepares accident reports for supervisory review
  • Contacts police departments to obtain written accident reports
  • Provides assistance to coach operator and passengers in the event of service disruption due to equipment failure or accidents.
  • Instructs and directs coach operators in performance of on-road job responsibilities
  • Investigates proposed bus route changes and makes recommendations for service improvement as required.   
  • Assists in supervision of coach operators during special events passenger movement.
  • Recommends disciplinary action as required.
  • Performs other related duties as required.


  • High school graduate or equivalent.
  • Two (2) years experience in scheduling, driving, customer service or dispatching, or two years supervisory experience.
  • Minimal typewriting ability.
  • Ability to exercise sound and quick judgment in solving problems.
  • Basic mechanical aptitude desirable.
  • A valid Michigan Driver’s License is required.
  • Ability to obtain a Commercial Driver’s License with proper endorsements within thirty (30) days of appointment.
  • Knowledge of basic geography of transit service area is required.
Required Qualifications:
Desired Qualifications: TRA11132017 (Road Supervisor)
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Application Process

Step One

Candidate completes application. Please refer to FAQ’s.

Step Two

Human Resources conducts a criminal background check on all applicants, as well as a driver’s license check if position requires.

Step Three

Bus Operators

In order to be considered for a Bus Operator position you must meet the initial criteria.

  • No suspended, revoked, or restricted driver’s license within the past 60 months, or currently suspended and/or expired driver’s license.
  • Less than four (4) points on driving record.
  • Five years of experience in driving a motor vehicle.

If all criteria are met, the application process is as follows. Please note that all correspondence is done by mail.

Test – The pre-employment test referred to as the Public Relations Skills Test.

Applicants will be notified by mail one to two weeks prior to the test date. Please note that there is no study material. This test cannot be rescheduled. Failure to appear will disqualify an applicant from going further with the pre-employment process. A score of 70% or better is required to be considered for an interview. Please do not contact us regarding your test score as we are unable to provide that information. Telephone calls concerning test scores will not be accepted.

Interview – The interviews will be scheduled any time between one month and six months from the date of the administration of the Public Relations Skills Test. The applicant will have a one to two week notice prior to the interview. Please do not call to change the date or time of your interview. Please keep in mind that if you are scheduled for an interview, this in no way guarantees you a position with SMART.

Applicants who are interviewed will be notified by mail whether or not they have been accepted into the training program.

Training – The training program lasts eight weeks. It consists of two weeks of classroom training and six weeks of on-the-road training at your assigned terminal location.

Pay Rate – You will be paid during the eight week training period. After successful completion of training, the pay rate will increase in accordance with the collective bargaining agreement.

Coach Service Attendants

A Coach Service Attendant is an entry-level position in the Maintenance Department.

Coach Service Attendants perform service operations; clean all coach interiors, seats, floors, windows and exteriors as required; keep shop and yard areas clean and neat; assist in automotive maintenance; perform minor repairs not classified or skilled such as bulb changing; handle coach change-offs in road calls; clean parts. Minimum requirements are as follows:

  • Valid Michigan Driver’s license
  • No suspended, revoked, or restricted driver’s license within the past 60 months, or currently suspended and/or expired driver’s license.
  • No more than three (3) points on driving record.
  • Some experience in minor vehicle repair and maintenance.
  • Physical strength and agility; physically and mentally capable of performing all of the duties of the classification.

Mechanical knowledge, aptitude, initiative and resourcefulness; will be required to operate bus and maintain a valid commercial driver’s license (CDL) with the required endorsement and group designation based on the gross vehicle weight.

Other Positions

Persons meeting the criteria for the position will be considered for an interview.