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Job Title: Schedule Writer
Location: Troy
State: Michigan
Position Description:

Job ID:   ADM20190609

Department:   Service Development and Planning

Starting Salary:   $45,947

Union:              Non-Union

Start Date:        Immediate


Under general supervision, the Schedule Writer prepares and writes schedules for current fixed route transportation services that will maintain maximum efficiency at the least expense within the Authority’s policies.  Develops schedules for new services as they are offered and analyzes existing service.  Works to coordinate fixed route and connector services as necessary to meet customer needs.

Duties and Responsibilities

  • Using scheduling software, prepares route modifications and schedules for assigned transportation services, taking into account the type of service necessary, number of buses required, number of trips, miles, tie-ins with other runs, union contract restrictions, etc., to maximize efficiency and service while minimizing non-revenue producing expenses.
  • Prepares trip and route design detail for use in public timetables.
  • Prepares documents used in operator daily work assignments, calculation of operator payrolls, dispatching, on-time performance checks and statistical reports.
  • Develops operations performance reports such as statistics relating to productivity of services and ridership trends.
  • Prepares service notices for distribution to passengers and internal staff.
  • Performs roadwork which consists of driving proposed routes, measuring distances and times, checking turnarounds, and arranging for lay-over and restroom facilities.
  • Works in conjunction with Connector Service Analyst to coordinate fixed route and connector services to meet customer needs.
  • Analyzes operations reports and investigates variances from projected performance.
  • Attends driver forum meetings to discuss scheduling problems with operators.
  • Responds to telephone inquiries concerning transportation services.
  • Executes and analyzes AVL reports to analyze running time.
  • Meets with area leaders to enhance understanding of transit and potential changes.
  • Conducts public meetings to gather and disseminate information.
  • Performs other duties as assigned.

Minimum Qualifications

  • Bachelor’s degree in Mathematics, Statistics or Computer Science.
  • Four or more years experience in developing transportation schedules.
  • An equivalent combination of education and experience may be substituted for minimum requirements. 
  • Knowledge of Windows-based word processing and spreadsheet computer application.
  • Ability to work independently on tasks requiring a high level of detail.
  • Strong proofreading skills.
  • Must possess a valid Michigan driver’s license.
  • Effective verbal and written communication skills.
  •   A test may be required for this position.


Required Qualifications:
Desired Qualifications: ADM20190609 (Schedule Writer)
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Application Process

Step One

Candidate completes application. Please refer to FAQ’s.

Step Two

Human Resources conducts a criminal background check on all applicants, as well as a driver’s license check if position requires.

Step Three

Bus Operators

In order to be considered for a Bus Operator position you must meet the initial criteria.

  • No suspended, revoked, or restricted driver’s license within the past 60 months, or currently suspended and/or expired driver’s license.
  • Less than four (4) points on driving record.
  • Five years of experience in driving a motor vehicle.

If all criteria are met, the application process is as follows. Please note that all correspondence is done by mail.

Test – The pre-employment test referred to as the Public Relations Skills Test.

Applicants will be notified by mail one to two weeks prior to the test date. Please note that there is no study material. This test cannot be rescheduled. Failure to appear will disqualify an applicant from going further with the pre-employment process. A score of 70% or better is required to be considered for an interview. Please do not contact us regarding your test score as we are unable to provide that information. Telephone calls concerning test scores will not be accepted.

Interview – The interviews will be scheduled any time between one month and six months from the date of the administration of the Public Relations Skills Test. The applicant will have a one to two week notice prior to the interview. Please do not call to change the date or time of your interview. Please keep in mind that if you are scheduled for an interview, this in no way guarantees you a position with SMART.

Applicants who are interviewed will be notified by mail whether or not they have been accepted into the training program.

Training – The training program lasts eight weeks. It consists of two weeks of classroom training and six weeks of on-the-road training at your assigned terminal location.

Pay Rate – You will be paid during the eight week training period. After successful completion of training, the pay rate will increase in accordance with the collective bargaining agreement.

Coach Service Attendants

A Coach Service Attendant is an entry-level position in the Maintenance Department.

Coach Service Attendants perform service operations; clean all coach interiors, seats, floors, windows and exteriors as required; keep shop and yard areas clean and neat; assist in automotive maintenance; perform minor repairs not classified or skilled such as bulb changing; handle coach change-offs in road calls; clean parts. Minimum requirements are as follows:

  • Valid Michigan Driver’s license
  • No suspended, revoked, or restricted driver’s license within the past 60 months, or currently suspended and/or expired driver’s license.
  • No more than three (3) points on driving record.
  • Some experience in minor vehicle repair and maintenance.
  • Physical strength and agility; physically and mentally capable of performing all of the duties of the classification.

Mechanical knowledge, aptitude, initiative and resourcefulness; will be required to operate bus and maintain a valid commercial driver’s license (CDL) with the required endorsement and group designation based on the gross vehicle weight.

Other Positions

Persons meeting the criteria for the position will be considered for an interview.