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Job Title: Training and Development Coordinator
Location: Clinton Twp
State: Michigan
Position Description:
Job ID: OPA20190610

Department: Human Resources

Starting Pay: $52,582

Union: Non-Union

Start Date: Immediate


Under general supervision, the Specialist designs, develops, teaches and coordinates the delivery of various training programs for Authority personnel. Identifies, plans and administers training workshops that are driven by current and future strategic performance needs of the Authority. Ensures support of Authority’s goals and philosophy through training.

Duties and Responsibilities

  • Plans, designs and implements training programs for Authority personnel, including new and incumbent Fixed Route and Connector Coach Operators.
  • Determines and develops course content, multimedia visual aids and other educational materials.
  • Writes, organizes and updates training manuals as necessary.  
  • Conducts training for Authority personnel.
  • Assists with testing and evaluations of Coach Operator trainees.
  • Assists with developing online learning materials.
  • Assists with coordinating the on-the-road training aspects of new Coach Operator training.
  • Evaluates and selects textbooks, manuals and other training aids.
  • Assists with counseling individual trainees when necessary. 
  • Assists with preparing Coach Operator trainees to take the Commercial Drivers License (CDL) examination.
  • Assists with analyzing training needs to develop new training programs or modify and improve existing programs.  
  • Assists outside consultants with conducting various programs involving specialized training.
  • Assists in the interview and selection process of new Coach Operators.
  • Maintains complete and accurate training records/files on all aspects of training and testing for each trainee including course material.
  • Performs other duties as assigned.

Knowledge, Skills, and Abilities

  • Bachelor’s Degree in Instructional Design, Training and Development, Human Resources, Education, Business Administration or related field.
  • Three years recent experience in training administration, curriculum development, implementing and leading training/educational programs for a broad range of audiences.
  • Experience in developing management, supervisory and customer service training.
  • Experience in using online course software preferred.
  • An equivalent combination of education and experience may be substituted for minimum requirements.
  • Must possess strong analytical, organizational; interpersonal and presentation skills.
  • Must obtain a valid Michigan Commercial Driver’s License with BP endorsements within 90 days of appointment.
  • Proficient in the use of Windows-based MS Word and MS Excel applications.
  • Will be required to work some weekends.

*A writing sample and/or training presentation may be required for this position.* 


Required Qualifications:
Desired Qualifications: ADM20190610 (Training and Development Coordinator)
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Application Process

Step One

Candidate completes application. Please refer to FAQ’s.

Step Two

Human Resources conducts a criminal background check on all applicants, as well as a driver’s license check if position requires.

Step Three

Bus Operators

In order to be considered for a Bus Operator position you must meet the initial criteria.

  • No suspended, revoked, or restricted driver’s license within the past 60 months, or currently suspended and/or expired driver’s license.
  • Less than four (4) points on driving record.
  • Five years of experience in driving a motor vehicle.

If all criteria are met, the application process is as follows. Please note that all correspondence is done by mail.

Test – The pre-employment test referred to as the Public Relations Skills Test.

Applicants will be notified by mail one to two weeks prior to the test date. Please note that there is no study material. This test cannot be rescheduled. Failure to appear will disqualify an applicant from going further with the pre-employment process. A score of 70% or better is required to be considered for an interview. Please do not contact us regarding your test score as we are unable to provide that information. Telephone calls concerning test scores will not be accepted.

Interview – The interviews will be scheduled any time between one month and six months from the date of the administration of the Public Relations Skills Test. The applicant will have a one to two week notice prior to the interview. Please do not call to change the date or time of your interview. Please keep in mind that if you are scheduled for an interview, this in no way guarantees you a position with SMART.

Applicants who are interviewed will be notified by mail whether or not they have been accepted into the training program.

Training – The training program lasts eight weeks. It consists of two weeks of classroom training and six weeks of on-the-road training at your assigned terminal location.

Pay Rate – You will be paid during the eight week training period. After successful completion of training, the pay rate will increase in accordance with the collective bargaining agreement.

Coach Service Attendants

A Coach Service Attendant is an entry-level position in the Maintenance Department.

Coach Service Attendants perform service operations; clean all coach interiors, seats, floors, windows and exteriors as required; keep shop and yard areas clean and neat; assist in automotive maintenance; perform minor repairs not classified or skilled such as bulb changing; handle coach change-offs in road calls; clean parts. Minimum requirements are as follows:

  • Valid Michigan Driver’s license
  • No suspended, revoked, or restricted driver’s license within the past 60 months, or currently suspended and/or expired driver’s license.
  • No more than three (3) points on driving record.
  • Some experience in minor vehicle repair and maintenance.
  • Physical strength and agility; physically and mentally capable of performing all of the duties of the classification.

Mechanical knowledge, aptitude, initiative and resourcefulness; will be required to operate bus and maintain a valid commercial driver’s license (CDL) with the required endorsement and group designation based on the gross vehicle weight.

Other Positions

Persons meeting the criteria for the position will be considered for an interview.