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Job Title: Orientation and Mobility Specialist
Location: Admin Building - Detroit
State: Michigan
Position Description:

Job ID: ADM20190925

Department: Service Development

Starting Salary: $52,582

Union: Non-Union

Start Date: Immediate

General Summary   

Under general supervision, the Orientation and Mobility (O&M) Specialist provides intensive, one-to-one individualized training with the goal of independent travel on Fixed Route services. Responsible for teaching a wide range of travel skills in the field, including trip planning, street crossing, bus familiarization, map and schedule reading, and emergency and safety skills on public transportation.

Duties and Responsibilities   

  • Completes in-person assessment and updates individual’s eligibility for independent travel based on assessment. 
  • Develops a personalized plan of instruction for passenger based on ability level and travel goals. 
  • Provides one-on-one, or, where appropriate, group field training.  
  • Conducts follow-up with individuals following training.
  • Completes a brief, timely, final report on training outcomes. 
  • Assists with trip planning and general orientation to a specific route.  
  • Confirms ADA compliance of wheelchair ramps and safe path of travel at home or at trip destination. 
  • Establishes collaborative relationships with other transit providers and other local travel training professionals.
  • Communicates with guardian, power of attorney, family, or the support network of the passenger. 
  • Performs other duties as required.

Knowledge, Skills and Abilities

  • Bachelor’s degree in Urban Planning, Sociology, Public Administration or related field.
  • Certification through the Academy for Certification of Vision Rehabilitation & Education Professionals, the National Blindness Professional Certification Board or a similarly regarded organization.  
  • Minimum of two years of experience working with people with disabilities. 
  • Travel training experience preferred. 
  • Experience in interviewing and providing ongoing assessment of customers with various types of disabilities.
  • Knowledge of ADA regulations and sensitivity to issues relating to people with disabilities.  
  • Familiarity with the public transit system preferred.
  • Proficient in the use of Microsoft Outlook, Word and Excel application.
  • Excellent communication, organizational and multi-tasking skills. 
  • Ability to interact and communicate with individuals with disabilities and maintain a high level of confidentiality.
  • Ability to work flexible hours in all weather conditions and adapt to a rapidly changing environment. 

Required Qualifications:
Desired Qualifications: ADM20190925 (Orientation and Mobility Specialist)
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Application Process

Step One

Candidate completes application. Please refer to FAQ’s.

Step Two

Human Resources conducts a criminal background check on all applicants, as well as a driver’s license check if position requires.

Step Three

Bus Operators

In order to be considered for a Bus Operator position you must meet the initial criteria.

  • No suspended, revoked, or restricted driver’s license within the past 60 months, or currently suspended and/or expired driver’s license.
  • Less than four (4) points on driving record.
  • Five years of experience in driving a motor vehicle.

If all criteria are met, the application process is as follows. Please note that all correspondence is done by mail.

Test – The pre-employment test referred to as the Public Relations Skills Test.

Applicants will be notified by mail one to two weeks prior to the test date. Please note that there is no study material. This test cannot be rescheduled. Failure to appear will disqualify an applicant from going further with the pre-employment process. A score of 70% or better is required to be considered for an interview. Please do not contact us regarding your test score as we are unable to provide that information. Telephone calls concerning test scores will not be accepted.

Interview – The interviews will be scheduled any time between one month and six months from the date of the administration of the Public Relations Skills Test. The applicant will have a one to two week notice prior to the interview. Please do not call to change the date or time of your interview. Please keep in mind that if you are scheduled for an interview, this in no way guarantees you a position with SMART.

Applicants who are interviewed will be notified by mail whether or not they have been accepted into the training program.

Training – The training program lasts eight weeks. It consists of two weeks of classroom training and six weeks of on-the-road training at your assigned terminal location.

Pay Rate – You will be paid during the eight week training period. After successful completion of training, the pay rate will increase in accordance with the collective bargaining agreement.

Coach Service Attendants

A Coach Service Attendant is an entry-level position in the Maintenance Department.

Coach Service Attendants perform service operations; clean all coach interiors, seats, floors, windows and exteriors as required; keep shop and yard areas clean and neat; assist in automotive maintenance; perform minor repairs not classified or skilled such as bulb changing; handle coach change-offs in road calls; clean parts. Minimum requirements are as follows:

  • Valid Michigan Driver’s license
  • No suspended, revoked, or restricted driver’s license within the past 60 months, or currently suspended and/or expired driver’s license.
  • No more than three (3) points on driving record.
  • Some experience in minor vehicle repair and maintenance.
  • Physical strength and agility; physically and mentally capable of performing all of the duties of the classification.

Mechanical knowledge, aptitude, initiative and resourcefulness; will be required to operate bus and maintain a valid commercial driver’s license (CDL) with the required endorsement and group designation based on the gross vehicle weight.

Other Positions

Persons meeting the criteria for the position will be considered for an interview.