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ADA FAQs

April Service Changes

Know before you go . . .

Starting Monday, April 1st, the following routes are changing:

ROUTE CHANGES

461 FAST Woodward - New FAST stops added on Crooks & Big Beaver

• Northbound at Starbucks

• Southbound at Kelly Services

• Stops currently serve Routes 430 & 465

849 Northland Loop Park & Ride

The northbound afternoon trip will exit at Exit 13/8 Mile & Greenfield. Change provides better access to Northland Park & Ride lot. No time change

TIME CHANGES

510 Van Dyke

• Earlier weekday southbound trip

567 New Baltimore/Lenox

• Earlier weekday & Saturday westbound trip

849 Northland Loop Park & Ride

• Earlier trip to service Grand Blvd/Wayne State

851 West Bloomfield-Farmington Hills Park & Ride

• Later trip from Crosswinds Mall to Orchard Ridge4:00 p.m.


All customers should verify their new schedule for updated routes and times. New schedules and Service Bulletins can be viewed online. And don’t forget, you can rely on our Customer Service Representatives to answer any service questions.

Thank You for Riding SMART!

 

Dart, A New Way To Pay

SMART Public Hearings - Fare Changes

Learn more about these changes here. Please join us at one of the following public hearings to let us know your thoughts:

Tuesday, February, 5th
5:30 PM
Roseville City Council 
29777 Gratiot Ave.
Roseville, MI

Wednesday, February, 6th
12 PM
SMART Downtown Offices
535 Griswold Street Suite 600
Detroit, MI 48226

Wednesday, February 6th
5:30 PM
Dearborn Transit Center
21201 Michigan Ave.
Dearborn, MI

Thursday, February 7th
5:30 PM
Royal Oak Transit Center
202 Sherman Drive
Royal Oak, MI 

Can't make it? No problem, you have until the end of February 8th to email your thoughts and feedback to publichearing@smartbus.org or mail it in at: 535 Griswold St. Suite 600, Detroit, MI 48226

Facebook About Section

This is SMART’s service information page on Facebook which is intended as a vehicle for SMART to provide service-related information and educate people about public transit and SMART as a transit alternative to its customers and interested members of the public.  Public comments and responses are generally welcome on the condition that they relate to current information posted by SMART.  All members of the public are welcome to respond to comments related to the service information posted by SMART.  SMART limits the type of information that is conveyed on the page to particular information about service-related topics.

Posts that are not related to current posts provided by SMART will be deleted.  Responses may also be edited for clarity purposes.

SMART will also remove any posts that violate the following guidelines:

1.            Posts that contain profane, obscene or pornographic language or content;

2.            Posts that promote, foster or perpetuate discrimination against any person or group of persons or disparages any person or group of persons;

3.            Posts containing sexual content or links to sexual content;

4.            Posts of a commercial nature or which solicit funds or business;

5.            Posts that encourage violence or illegal activity or links to violence or illegal activity;

6.            Posts that contain political or political campaign content, including content concerning civic issues;

7.            Posts that promote alcohol or tobacco use;

8.            Posts that contain false, misleading or deceptive content;


January Service Changes

Know before you go . . .
ROUTE CHANGES

567-New Baltimore/Lenox New route and service!
• Replaces Route 560 on 23 Mile
• Connects to the RLEMS Shuttle at Meijer on 26 Mile
562-FAST Gratiot DMC/WSU
• Will permanently operate on Woodward between Canfield and Putnam
610-Kercheval-Harper
• Will permanently operate on Warren ending at Anthony Wayne Drive
620-Charlevoix
• Routing changed from Maryland to Alter between Jefferson and Charlevoix
730-10 Mile
• New Eastbound routing around the Royal Oak Transit Center via Lafayette to 11 Mile
805-Grand River Park & Ride
• New afternoon express trips with non-stop service from downtown to Fenton Lot via M-10 to I-96
849/851-Westside Park & Ride
• Will permanently operate on West Grand Blvd/Woodward-Warren/Forest

New Schedule Look Up

TIME CHANGES, STOP CHANGES, and NEW TRIPS
     

 261 FAST Michigan   567 New Baltimore/Lenox
 445 Oakland Limited       805 Grand River Park & Ride
 461/462 FAST Woodward  849/851 Westside Park & Ride
New schedules and Service Bulletins can be viewed online to view changes and times.
Don’t forget you can call Customer Service to answer any service questions.


Holiday Service Schedule

Christmas Day and New Year’s Day Service
Fixed Route

• Operating Sunday service
• Customer Service - Closed
• Downtown and Royal Oak Transit Centers - Closed

Connector
The following services will not operate:
• Connector
• Somerset Shuttle
• Oakland Mall Shuttle
• Farmington/Farmington Hills Dial-A-Ride
• Groesbeck Flex Route Service

Customer Service is closed 
Be sure to book your Connector and/or ADA trip by 4:00 p.m. on: 
• Monday, December 24th for trips on Wednesday, December 26th
• Monday, December 31st for trips on Wednesday, January 2nd

Prearranged ADA trips will operate as scheduled on
Tuesday, December 25 & January 1
Visit our website or call Customer Service for additional details.

2018 Holiday Pass Giveaway!

­SMART Spreads Holiday Cheer!

 

It’s that time of year again! The Holiday Season is upon us once again, and SMART is happy to present its 6th Annual Holiday Pass Giveaway.

 

The holiday season isn’t always the most joyous time of the year – particularly for those in need. SMART recognizes that some could use an unexpected gift to uplift their spirits and that many of those same people are also loyal SMART riders!

 

Who:       SMART Holiday Helpers

What:     Either a pair of courtesy tickets, each good for one ride on SMART, or $2.00 31 Day 
                monthly passes

Where:   At your SMART stop or on your SMART bus

When:    The week of December 17th!

Why:       To spread the holiday cheer to randomly selected passengers.

 

We love a good surprise, so we aren’t disclosing the times the Holiday Helpers will deliver the free rides! SMART riders and coach operators should be on the lookout! As always, we ask if the recipient can’t use the tickets or pass to please pay it forward to someone in need.


Customer Service Closed Friday and Saturday

Our Customer Service department will be closed for the remainder of Friday, November 30th and the entire day on Saturday, December 1st. We look forward to talking to you on Monday! We apologize for any inconvenience.

Know Before You Go - End of Summer Detours

Stay Safe At Your SMART Stop

 

We ensure our drivers are well-trained and our buses are maintained to keep you safe on the road, but are you staying safe while you wait? Earlier sunsets and snow can make it difficult for our bus drivers and other motorists to see you consider wearing a bright article of clothing and use your cell phone light to flag your bus.   Other tips to increase bus stop safety:

 

• Attach a light to your coat or backpack.
• Stand in a well-lit area while waiting for the bus.
• Board the bus mindfully by using handles when boarding and deboarding the bus to avoid
  slipping.
• Use SMART BusTracker to follow your bus and wait inside, if possible.
• If your stop is snowed in wait in a cleared off area near your stop and flag down your driver.
  Snow covered curbs and streets can be slippery.

 

Please remember the importance of dressing for the weather as your wait times may increase due to rough road conditions. While it takes a lot of snow to stop SMART service, it might slow us down as our drivers navigate snowy streets.  As always, SMART’s motto is “Safety First”.  Prepare for delays by checking your bus in real time on the SMART Tracker app.  You may want to catch an earlier bus if you must be somewhere at a specific time. 
If you find that your usual stop is inaccessible due to snow, please stand in the closest driveway or sidewalk to your stop that is cleared.  Your driver will be looking out for you, but we recommend hailing your approaching bus, especially where there are mounds of snow.  Please watch your step as you board, as streets can be slippery, and feel free to use the hand rails while boarding. 


 

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