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ADA FAQs

FTA Thanks the Transit Industry for COVID-19 Response

UPDATED: April 8th Service Changes

Effective Wednesday, April 8, 2020, the 140 leaving Allen/Southfield at 3:10PM will no longer be running. In addition, the following commuter routes will be suspended and replaced with advanced reservation shuttles

  • 255 Ford Road Express
  • 430 Main Street
  • 445 Woodward
  • 465 Auburn Hills
  • 530 Schoenherr
  • 562 FAST Gratiot / WSU
  • 580 Harper
  • 620 Charlevoix
  • 635 Jefferson Express
  • 805 Grand River Park & Ride
  • 830 Downriver Park & Ride
  • 849 Northland Park & Ride
  • 851 W Bloomfield Park & Ride

All other changes from March 31st are still in effect.

Look up your new schedule here:

New Schedule Look Up

Alternate Commuter Service Options

Starting on Wednesday, April 8, 2020, all commuter routes will be suspended.  If you rely on one of these routes for essential trips, there are two options available:

  1. SMART encourages those who can drive or are able to take a connecting route to one of the three FAST corridors (Michigan, Woodward, or Gratiot) do so – FAST routes will continue to run all the way downtown.
  2. Share your commute and work information with SMART ahead of time and reserve a seat on a Commuter Shuttle for every weekday you go downtown for work.

How to Reserve a Ride if You Use Commuter Routes to Go to Work

                                            Download the Instructions on How to Reserve a Commuter Shuttle

SMART Commuter Shuttles will run weekdays only in each county. SMART will take steps to limit the number of riders per bus to keep within the social distancing guidelines

  1. Riders of a suspended route should call SMART Customer Service at 866-962-5515 and press #1 for Connector or send an email with the following information to commuter@smartbus.org 
    1. Name
    2. Email address
    3. Phone number
    4. Suspended Route name/number
    5. Bus stop location where they board the bus at the beginning of their trip and where they exit the bus downtown.
    6. Schedule of weekdays they are working (this can be updated moving forward if you work different days on different weeks).   
    7. Riders will get the following information upon scheduling a ride:
      • location of pick up
      • approximate pick-up time for morning and afternoon trips
      • type of bus to expect (regular fixed route or smaller connector bus)

Do Your Part to Limit the Spread of COVID-19

SMART reminds riders to only make essential trips as defined by the Governor’s Executive Order.  Just as SMART has instituted a screening process for our drivers to prevent the spread of the virus, riders have a responsibility to consider the health of our drivers and riding public. If you are ill or experiencing any of the symptoms of COVID-19 – such as a fever of 100.4 degrees or greater, consistent coughing, shortness of breath and/or difficulty breathing – stay home, and do not ride public transit.

SMART continues with the following initiatives to help prevent the spread of the virus, until further notice: free fare, rear-door boarding, and yellow chain separating drivers from passengers, mid-route cleaning and regular electrostatic spraying of all buses.

Read Full Press Release Here

Dart, A New Way To Pay

Holiday Service

The holiday season is upon us, and we want to be sure that you #KnowBeforeYouGo. Check out the schedule for December 24th and 25th and December 31st and January 1st.

CHRISTMAS EVE & NEW YEAR’S EVE

Special Midday trips starting at 12:30 p.m. for the following Commuter Routes:   

• 515 - starting at VA Hospital

• 530

• 580

• 620

• 635

• 805

• 830

• 849/851- combined trip

 

 

CHRISTMAS DAY & NEW YEAR’S DAY

Fixed Route

• Operating Sunday service

• Customer Service - Closed 

• Downtown & Royal Oak Transit Centers - Closed

 

Connector -The following services will not operate:

• Connector • Customer Service - Closed

• Groesbeck Flex Route Service

• Farmington/Farmington Hills Dial-A-Ride

• Somerset and Oakland Mall Shuttles            

 

Be sure to book your Connector and/or ADA trip by 4:00 p.m. on:

• Tuesday, December 24th for trips on Thursday, December 26th

• Tuesday, December 31st for trips on Thursday, January 2nd  

 

Prearranged ADA trips will operate as scheduled on Wednesday December 25th & January 1st 

 

Customer Service Delay Saturday 12/21/2019

Our downtown building is experiencing technical difficulties that will delay our Customer Service Department from opening on time. We will update everyone as soon as we are up and running! Thank you for your patience and understanding.

Bus operations will not be impacted!

Service Changes

#KnowBeforeYouGo into the New Year!

The January Service Changes are now available. There aren’t many changes this time around, but keep an eye out for how your route may be impacted. Starting Monday, January 6th, the times for the following routes are changing:

TIME CHANGES

261 FAST MICHIGAN 

• Runtimes will change for weekday, Saturday and Sunday trips 
• Please consult new schedules for changes

510 Van Dyke

• During weekday trips, there will be an added trip leaving Michigan and Cass at 6:11 p.m. 
• Some night trips are shifted for better connections with DDOT

All customers should verify their new schedule for updated routes and times. New schedules and Service Bulletins can be viewed online. Don’t forget, you can rely on our Customer Service Representatives at 866.962.5515 to answer any service questions.

 Thank You for Riding SMART

SMART Holiday Pass Giveaway

SMART Spreads Holiday Cheer!


It’s the most wonderful time of the year, but also the most stressful. It’s helpful when you can get a break with a surprise gift from SMART to ease your commute, and that’s why we are so excited to present the 
7th Annual Holiday Pass Giveaway.

 

The Annual Holiday Pass Giveaway is SMART’s chance to help make our rider's lives a little easier by gifting them with a free ride! It’s the time of year to recognize what you’re most grateful for, and SMART is grateful for you!

 

Be on the lookout as our Holiday Helpers surprise riders at stops and on buses with a free ride!

 

Who: SMART Holiday Helpers

What: Either a pair of courtesy tickets, or 31 Day Dart Regional Pass 

Where: Possibly on your SMART bus or at your SMART Stop

When: The week of December 16th

Why: To spread the holiday cheer to randomly selected passengers

 

We love a good surprise, so we aren’t disclosing the date and time the Holiday Helpers will deliver the free rides! SMART riders and coach operators should be on the lookout! As always, we ask if the recipient can’t use the tickets or pass to please pay it forward to someone in need.

Holiday Guide

SMART Path Plan

SMART Halloween

We want to make sure you’re SMART about how you spend the season. Whether it’s trunk-or-treating, watching Halloween Parades, or picking the best pumpkin in the patch, we’ve collected a list of local events on SMART routes to help you celebrate 

 

Macomb:

Downtown Mt Clemens Halloween Spooktacular

Saturday October 26 2:00PM – 3:00PM

Downtown Mt. Clemens

 

Wally’s Trunks and Treats Spooktacular

October 13 from 3:00PM-5:00PM

22501 Harper Ave, St. Clair Shores, MI 48080

 

Oakland:

Tale on the Trail Halloween

Thursday, October 24 from 6:00PM -7:00PM

Jaycee Park 4100 Bacon Ave, Berkley, MI 48072

 

Halloween Hoot

Saturday, October 26 from 10AM-noon, noon-2:00PM, then 6:00PM-8:00PM

Beverly Park 18801 Beverly Rd, Beverly Hills, MI 48025

 

Monster Mash

Friday, October 25 from 5:30PM-8:30PM

Birmingham Community House 380 S Bates St, Birmingham, MI 48009


Bedtime
 Tales: Monsters! 

October 16, 2019, 6:30PM – 7:15PM

Baldwin Public Library 300 W Merrill St, Birmingham, MI 48009

 

Birmingham Pumpkin Patch & Halloween Parade

Sunday, October 27 from 1:00PM to 4:00PM

Shain Park 270 W Merrill St, Birmingham, MI 48009


Spooky Monster Magic Show
 

Sunday, October 27 from 3:00PM -3:45PM

Baldwin Public Library (300 West Merrill Street, Birmingham, MI 48009).


Annual Teen Halloween Lock-In

Friday, October 25 from 6:30PM – 9:30PM

Baldwin Public Library 300 W Merrill St, Birmingham, MI 48009


Youth Halloween at the Library – (Pontiac)

Thursday, October 31 from 3:30PM -7:30PM

Multiple Pontiac Library Locations


Clawson Fall Festival

Sunday, October 6 from 3:00PM -6:00PM

Clawson City Park

 

Trick or Treasure 

Saturday, October 26 from noon-3:00PM 

Downtown Clawson

 

Trick or Treat Trail

Sunday, October 27 from 6:00PM -7:30PM

Clawson City Park

 

Ghost Night at Governor Warner Mansion 

Saturday, October 19 from 7:00PM -9:30PM

Governor Warner Mansion (33805 Grand River Ave, Farmington, MI 48335)


Downtown Trick or Treating
 

Saturday, October 26 from 4:00PM -6:00PM

Downtown Ferndale MI

 

Harvest Festival 

Thursday, October 24 from 6:00PM-7:30PM–

Bethany Christian Services (30685 Barrington Street, Madison Hts, MI 48071)

 

Halloween Boo Bash 

Saturday, October 25 from 5:00PM to 8:00PM

Oak Park Community Center (14300 Oak Park Blvd, Oak Park, MI 48237)

 

Zoo Boo

October 11-13, 18-20, 25-27 3:00PM to 7:30PM

The Detroit Zoo (8450 W 10 Mile Rd, Royal Oak, MI 48067)

 

Funtastic Halloween 

Saturday, October 26 from noon-2:00PM 

Royal Oak Public Library (222 E Eleven Mile, Royal Oak, Michigan 48067)

 

Trick or Treat in Tenhave Woods 

Saturday, October 26 from 1:00PM -3:00PM

Tenhave Woods (Normandy Road & Custer Avenue, Royal Oak, MI 48073)

 

Downtown Royal Oak Spooktacular and Trick or Treating

Sunday, October 27 from 1:00PM-4:00PM

Downtown Royal Oak

 

Rollers & Strollers Trick or Treat with Buzz & Woody

Saturday, October 26 from 9:00AM-noon

The New Rink (50625 Van Dyke Ave, Shelby Twp., MI 48317, 586-731-5006, 


Halloween Kids Night Out

Saturday, October 5 from 5:30PM-10:30PM

Franklin Athletic Club (29350 Northwestern Hwy, Southfield, MI 48034


Gymnastics Halloween Event
 

Sunday, October 13 from 10:00AM-2:00PM

Franklin Athletic Club (29350 Northwestern Hwy, Southfield, MI 48034


Annual Spooktacular
 

Saturday, October 19, 2019 from 1:00PM -3:30PM

Franklin Athletic Club (29350 Northwestern Hwy, Southfield, MI 48034


Ms. Lori’s Not So Scary Halloween Party Play Date
 

Monday, October 21 from 10:00AM -11:00AM

Franklin Athletic Club (29350 Northwestern Hwy, Southfield, MI 48034

Boogah & Hoogah’s Haunted House Party

 October 19, 20, 26, 27, and Halloween at 1:00PM (each performance)

 Somerset Collection (2800 W Big Beaver Rd, Troy, 48098)

 

 Troy Police Halloween Safety Bash

 Tuesday, October 29 from 5:30pm – 8:30pm

 Troy Police Department (500 W Big Beaver Rd, Troy, MI)

 

Wayne:

HarvestFest Detroit 2019

 Saturday, October 26, 2019 from noon-4:00PM

 Dequindre Cut between Wilkins St and Gratiot in Detroit

 

Halloween Family Fun Day

Saturday, October 26 1:00PM – 5:00PM

Beacon Park Detroit (1903 Grand River Ave., Detroit, MI)

 

Fall Free Family Day 

Saturday, October 26 Noon-4PM

Robert C Valade Park

 

Trunk – Or – Treating

Friday, October 25 from 6:00PM-8:00PM

Henry Ford College (501 Evergreen Dearborn MI)

SMART will be handing out candy at this Trick – Or – Treating event!

 

Please be aware of any upcoming detours. Visit our Service Bulletin site for more information. 

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