General Riding Questions

Do I need cash or do you offer passes?
Do you have a map of all the SMART routes?
How do I find which bus to take?
How do you use the machines on the bus to pay?
How much does it cost to ride SMART?
What areas do you serve?
What is MySMART?
Where can I get schedules?
How many packages / bags may I bring on the bus?
Can SMART connect me to other transportation services?
I left something on the bus. Do you have a Lost and Found?

Fixed Route Service

What is a Fixed Route bus service?
Do you provide bus service to/from Metro Airport?
I see buses on the main roads in my community.  How can I find out when and where they operate? 
My job is quite a distance from the stop what can I do? 
What is limited/express?
What is a transfer and how do I use it?
Where can I find information about route changes?

Connector Service

What is a Connector Service?
How do I schedule a ride? 
How early should I have the bus pick me up?
How much does it cost?
Once I have a scheduled pick up time, when will the bus come?
What if I miss my bus or it doesn’t show up?
What is MyConnector and how do I register?
What if they don’t have the time I want?
Who can ride a Connector?

Transfers

How do I get a transfer?
How do I use the transfer?
How long are transfers valid?
Can transfers be used for continued travel in the same direction on the same route?
Can transfers be used to travel in the reverse direction?
Can I use my transfer on other metro area systems?
Can I use other system’s transfers on SMART buses?
If a Transfer unit malfunctions and will not produce a transfer, will a paper transfer be issued?
Are transfers allowed between Fixed Route & Community Partnership programs?
How are transfers from Job Express to Regular Fixed Route honored?  Is additional fare required?
How are transfers honored between Park & Ride and the following?  Is additional fare required?
What is the policy for issuing or accepting doubled transfers?
Can I buy a transfer if I have a SMART/DDOT Regional Pass?
What if my transfer expires because the bus runs behind schedule?

 

General Riding Questions

Do I need cash or do you offer passes?
You may pay with cash, passes or tickets. The fareboxes accepts coins, $1, $5 and $10 bills. If you do not have exact fare, you will receive a change card with the remaining balance that may be used on a future rides. SMART coach operators do not give change.  Passes can be purchased on-line, mail, Bus Pass Retail Outlets. For more information on fares and passes look under fares and passes

Do you have a map of all the SMART routes?
Click on Schedules tab then select maps.

How do I find which bus to take?
There are a number of different ways to find which bus to take. On the home page you can use the Trip Planner feature by entering in the address.   

All local services within a community are available under Community Transit. Locate your city to find what Fixed Routes serves are available in your area. This selection also provides a list of Connector Services and Community Transport options.

Once you know your route number click on Schedules, select your route number from the dropdown.  This will provide you with scheduled times, detailed maps and route descriptions.

How do you use the machines on the bus to pay?
To learn how to use SMART Fareboxes, by clicking here.

How much does it cost to ride SMART?
Fares vary depending on which of the SMART Family of Services you are using. Look under the Fares & Passes. This will give you prices for the Fixed Route Service, Park and Ride, Connector, and Transfers for Regular, Older Adults, Youth and Persons with disabilities.  If you are traveling on the Community Transit bus fares will vary depending on your community. Please check under Community Transit.  Select your city and the fares will be listed along with other important information.

What areas do you serve?
SMART provides service in Wayne, Oakland and Macomb counties.  Check out our Destinations Served by SMART.  Destinations Served by SMART offers a listing to specific destinations such as Hospitals, Shopping, Sports events and more.

What is MySMART?
With MySMART, you no longer have to go searching for the latest weather updates and route information because it will be emailed directly to you. Once you’re registered, we’ll send you personalized correspondence regarding service changes, special events and even community news important to you. MySMART users can also request email notices about marketing programs and local promotions.

What number can I call for route information? Is there an after hours number? 
Customer Information Office (866) 962-5515 is open Monday through Friday from 6:30 a.m. to 6 p.m. Currently, there is no after hours phone line available for Fixed Route information.

Where can I get schedules?
For Fixed Route service look under the Schedules.  If you are looking for a schedule using a Connector Service or Community Transit look under Community Transit.  ADA Schedules follow the same schedule as our Fixed Route buses. Call Customer Information to request schedules by mail or email.

How many packages / bags may I bring on the bus?
You many only bring as many items as your are able to carry.  Remember everything you bring on the bus must be able to sit on your lap or under your seat, without overflowing to the next seat.

Can SMART connect me to other transportation services?
SMART has the ability to connect to other transportation services in Michigan.  SMART currently connects to Flint - MTA, Port Huron - Blue Water, and Detroit - DDOT.

I left something on the bus. Do you have a Lost and Found?
If you forgot something on the bus please call Customer Information as soon as possible.  Please provide the operator with a description of the item, what bus you were on, and what time you were on the bus. 

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Fixed Route Service

What is a Fixed Route bus service?
SMART's Fixed Route Service is large bus service with specific numbered routes that remain intact.  The routes have scheduled times that are also fixed for pick up and drop off along designated routes.

Do you provide bus service to/from Metro Airport?
Yes, Routes 125 (Fort Street) and Route 280 (Middlebelt South) provide service to/from Detroit Metropolitan Airport.  For a listing of pick-up times and stops, click on the schedules tab.

I see buses on the main roads in my community.  How can I find out when and where they operate? 
There are a number of different ways to find which bus to take. On the home page you can use the new Trip Planner feature.  This allows you to type in a starting and ending location, along with an arrival or departure time.  Then click Plan My Trip.

For services in your community, including Fixed Route, Connector and Community Transit, click here. Once you select your route, click on the schedules tab for scheduled times and detailed maps.

My job is quite a distance from the stop what can I do? 
The Flexible Route Service gives passengers the unique ability to get a ride to a location that might otherwise be inaccessible. If your destination is too far to walk from the bus stop…in an industrial area where there are no sidewalks…this service will get you there.

What is limited / express?
A limited / express bus does not service every stop along the route; only designated stops. 

What is a transfer and how do I use it?
You can purchase a transfer from the bus driver when paying for your regular fare. A transfer is a farebox generated or paper document that allows passengers to transfer between SMART buses and connections from DDOT to SMART (and vice versa).

SMART fareboxes issue three different transfers: full fare, senior/disabled and student. Full fare transfers allow passengers to transfer to a SMART bus within three (3) hours from the time the transfer is issued. Reverse riding on the route from which the transfer was originally issued is not permitted (Same route, different direction (SRDD) policy). Senior/Disabled and Youth transfers allow passengers to transfer between SMART Fixed Route buses without limitation within three (3) hours from when the transfer is issued.

Where can I find information about route changes?
Information can be found on the home page under Service Bulletins on the right hand side of the page. You can also find information under the Schedules tab then click on Service Bulletins. Sign up with MySMART and have route updates sent directly to your e-mail.

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Connector Service

What is a Connector Service?
SMART offers curb-to-curb small bus services referred to as Connector Services which include:  Advanced Reservation, Flexible Route Service and Dial-A-Ride. SMART also provides service according to the Americans with Disabilities Act (ADA)

How do I schedule a ride? 
For an Advanced Reservation call 866-962-5515, listen for the prompt for Connector; then Connector Reservations. Passengers may calll up to 6 days in advance for medical trips and up to 2 days in advance for general trips. Rides are available to anyone on a first come first served basis, but limited to a 10 mile radius within pre-determined geographic areas. For more information on the types of services offered look click here.

How early should I have the bus pick me up?
If your destination is 15 minutes away from where you are, you should give yourself at least 30 minutes for travel time on the bus. Other customers could be picked up or dropped along the way to your destination. The longer the trip the more likely this will happen, so be sure to give yourself plenty of time to get to your destination.

How much does it cost?
Fares are $4.00 for the full fare/youths and $1.00 for disabled/seniors.

Once I have a scheduled pick up time, when will the bus come?   
When you schedule your ride, you will be given a 30 minute window.  You must be ready at the time given.  The bus only waits 3 minutes.

What if I miss my bus or it doesn’t show up?
Call Customer Information and select Connector/Small Bus and listen for the prompt for Same Day Service/Cancellation. You will then be connected with the dispatcher.

What is MyConnector and How do I register?
MyConnector is an automated phone and internet system that allows you to create an account to access your personal Connector information every day, any time! It’s a quick and easy way to book*, confirm and cancel rides on SMART Connector. To register click here.

What if they don’t have the time I want?
Customer Service Operators will attempt to get you a ride although it may not be the exact time you requested. You need to be flexible with your schedule.

Who can ride a Connector?
Anyone who lives in the SMART Service Area.  If you can access and live within 1/3 mile of a Fixed Route, you must use the Fixed Route service.

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Transfers

How do I get a transfer?
Full fare and youth transfers can be purchased for 25 cents from the farebox upon boarding. Transfers are free for seniors and people with disabilities.

How do I use the transfer?
For magnetic strip transfers – insert your transfer into the trim unit when boarding the bus.  It will be validated and returned.
For paper transfers – hand the transfer to the driver.  He or she will determine if it is still valid and return the transfer.

How long are transfers valid?
SMART fareboxes issue three different transfers:  full fare, senior/disabled and student.  Full fare transfers allow passengers to transfer to SMART bus within three (3) hours from the time the transfer is issued. Reverse riding on the route from which the transfer was originally issued is not permitted.  (Same route, different direction (SRDD) policy) 

Senior/Disabled and Youth transfers allow passengers to transfer between SMART Fixed Route buses without limitation within three (3) hours from when the transfer is issued.

Can transfers be used for continued travel in the same direction on the same route?
Transfers can be used on SMART Fixed Route buses within the three-hour window for Senior/Disabled and Youth transfers for continued travel in the same direction. 

Can transfers be used to travel in the reverse direction?
Full fare transfers can not be used in the reverse direction on the original route from which the transfer was issued. Senior/Disabled and Youth transfers allow passengers to travel in any direction within three (3) hours from when the transfer is issued.

Can I use my transfer on other metro area systems?

 

DDOT

Accepts SMART transfers for one ride.  For travel beyond one route you can purchase an additional transfer for 25 cents.

MTA

Accepts SMART transfers only in Auburn Hills for one ride only.

Port Huron - Blue Water

Blue Water accepts SMART transfers for up to two rides.

Can I use other system’s transfers on SMART buses?
SMART accepts transfers from DDOT, MTA and Blue Water Transit.

If a Transfer unit malfunctions and will not produce a transfer, will a paper transfer be issued?
Paper transfers can be issued and will be accepted on SMART buses the same as a magnetic transfer. 

How are transfers from Fixed Route to Connector honored?  Is additional fare required?
Additional fare may be required.  Transfers from Fixed Route can be used for only one trip on Connector. The Connector operators will mark the transfer to indicate that it has already been used for one Connector trip.

Full fare customers transferring from Fixed Route onto SMART Connector must pay an additional $2.00 for Advance Reservation trips.

Transfers from SMART Fixed Route onto the Flexible Service and Dial-A-Ride and other shuttle service require no additional fare.

Are transfers allowed between Fixed Route & Community Partnership programs?
No.

How are transfers from Flexible Service or Dial-A-Ride to Regular Fixed Route honored?  Is additional fare required?
When transferring from a Flexible Route or Dial-A-Ride to Fixed Route, passengers will have to pay $2.00 plus 25 cents for a transfer.  When transferring from Fixed Route to Flexible Route or Dial-A-Ride no additional fare will be required.

How are transfers honored between Park & Ride and the following?  Is additional fare required?
Transfers are accepted from Park & Ride routes to all forms of SMART transportation.

Fixed Route and Flexible Service / Dial-A-Ride - Upon transfer no additional fare is required.

Connector Full Fare - An additional $2.00 will be required.

Connector Senior/Disabled -Upon transfer no additional fare is required.

Youth - An additional $2.50 will be required.

For transfers from other SMART services to Park & Ride routes an additional fare will be needed to bring the total fare paid up to the Park & Ride fare. For example:

Connector Full Fare - $4.00 plus 25 cents to transfer to a Park & Ride route.

Connector Senior/Disabled - $2.00 plus 25 cents to transfer to a Park & Ride route

Regular Fixed Route – $2.00 Fixed Route fare and 25 cent transfer plus 50 cents to transfer to a Park & Ride route. The additional 50 cents must be paid in cash on Fixed Route buses.

What is the policy for issuing or accepting doubled transfers?
SMART only doubles transfers for passengers going from Fixed Route to Connector to indicate that a transfer has already been used on a Connector bus.

Can I buy a transfer if I have a SMART/DDOT Regional Pass?
Unfortunately, SMART transfers will not be issued to SMART/DDOT Regional Pass customers.  For continued travel on SMART, SMART/DDOT Regional Pass holders must pay an additional 50 cents per ride.  Customers may use cash, SMART Value Passes or the SMART Regional Plus to pay the additional 50 cent fare.

What if my transfer expires because the bus runs behind schedule?
The transfer is valid for three hours regardless of schedule adherence.

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