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General FAQs

How early should I have the bus pick me up?

If your destination is 15 minutes away from where you are, you should allow yourself at least 30 minutes for travel time on the bus. Other customers could be picked up or dropped off along the way to your destination. The longer the trip the more likely this will happen, so be sure to give yourself plenty of time to get to your destination. When you schedule a ride SMART will provide you with a 30 minute pick-up window. Please be ready at the beginning of the window.

What is a Connector Service?

Connector Service is an advance reservation, curb-to-curb, service operated by SMART. When using Connector, you may travel anywhere within a 10 mile radius of a designated service area. Rides are available on a first come, first served basis and reservations are required. A six business day notice is recommended for medical appointments and a two business day notice for other destinations. SMART also provides service according to the Americans with Disabilities Act (ADA).

Who can ride a Connector?

Anyone who lives in the SMART Service Area can ride on Connector. Full Fare customer looking to travel on Connector must live more than 1/3 miles of a Fixed Route. However, priority is given to medical trips and rides are booked on a first come, first service basis.

Do I need cash or do you offer passes?

You may pay with cash or passes.The farebox accepts coins, $1, $5 and $10 bills. If you do not have exact fare, you will receive a change card with the remaining balance that may be used on future rides. SMART coach operators do not give change. Passes can be purchased online, by mail, and at Bus Pass Retail Outlets. For more information on fares and passes look under fares.

Do you have a map of all the SMART routes?

See the View Routes page.

How do I find which bus to take?

There are a number of different ways to find which bus to take. You can use our Trip Planner, system map, or by calling Customer Service. Visit “How to Find Your Route” for details.

How do you use the machines on the bus to pay?

The machine is called a Farebox. To learn how to use SMART Fareboxes, by clicking here.

How much does it cost to ride SMART?

Fares vary depending on which of the SMART Services you are using. Look under the Fares & Passes. This will give you prices for the Fixed Route Service, Park and Ride, Connector, and Transfers for Regular, Older Adults, Youth and People with Disabilities. If you are traveling on the Community Transit bus, fares will vary depending on your community. Please check under Community Transit. Select your city and the fares will be listed along with other important information.

What areas do you serve?

SMART provides service in parts of Wayne and Oakland County and all of Macomb county. Check out our Destinations Served by SMART. Destinations Served by SMART offers a listing to specific destinations such as Hospitals, Shopping, Sports events and more.

What is MySMART?

With MySMART, you no longer have to go searching for the latest weather updates and route information because it will be emailed directly to you. Once you’re registered, we’ll send you personalized correspondence regarding service changes, special events and community news that is important to you. MySMART users can also request email notices about marketing programs and local promotions.


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