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General FAQs

Can transfers be used for continued travel in the same direction on the same route?

Yes. Transfers can be used for continued travel in the same direction on SMART Fixed Route buses within the three-hour window.

How long are transfers valid?

SMART fareboxes issue three different transfers: full fare, senior/disabled and youth. Full fare transfers allow passengers to transfer to SMART bus within three (3) hours from the time the transfer is issued. Reverse riding on the route from which the transfer was originally issued is not permitted. (Same route, different direction (SRDD) policy).

Senior/Disabled and Youth transfers allow passengers to transfer between SMART Fixed Route buses without limitation within three (3) hours from when the transfer is issued.

How do I get a transfer?

Full fare and youth transfers can be purchased for 25 cents from the farebox upon boarding. Transfers are free for seniors and people with disabilities.

How do I use the transfer?

For magnetic strip transfers – insert your transfer into the farebox when boarding the bus. It will be validated and returned. For paper transfers – hand the transfer to the coach operator and they will determine if it is still valid and return the transfer.

What if they don’t have the time I want?

Customer Service Representatives will attempt to get you a ride although it may not be the exact time you requested. You need to be flexible with your schedule.

What is MyConnector and How do I register?

MyConnector is an automated phone and internet system that allows you to create an account to access your personal Connector information every day, any time! It’s a quick and easy way to book, confirm and cancel rides on SMART Connector. Register for MyConnector.

What if I miss my bus or it doesn’t show up?

Call Customer Information and select Connector/Small Bus and listen for the prompt for Same Day Service/Cancellation. You will then be connected with the dispatcher.

How much does a Connector ride cost?

One way fare is $4.00 for the full fare/youth customers and $1.00 for senior/disabled customers.

Once I have a scheduled pick up time, when will the bus come?

When you schedule your ride, you will be given a 30 minute window. You must be ready at the time given. The bus only waits 3 minutes.

How do I schedule a ride?

To schedule your ride call (866) 962-5515, listen for the prompt for Connector; then Connector Reservations. Passengers may call up to 6 days in advance for medical trips and up to 2 days in advance for general trips.