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General FAQs

What is the difference between Fixed Route and Connector?

Fixed Route is the large bus that runs down major streets and picks up passengers at designated bus stops. Fixed Route hours of operation are 7 days a week, approximately 23 hours per day. Connector is the smaller bus that is curb-to-curb service with the primary focus on transporting older adults and persons with disabilities. The hours of operation for Connector bus are Monday through Friday from approximately 6:00 a.m. to 6:00 p.m.

What is a transfer and how do I use it?

You can purchase a transfer from the bus driver when paying for your regular fare. A transfer is a paper document that allows passengers to transfer between SMART buses and connections from DDOT to SMART (and vice versa). SMART fareboxes issue three different transfers: full fare, senior/disabled and youth.

  • Full fare transfers allow passengers to transfer to a SMART bus within three (3) hours from the time the transfer is issued. Reverse riding on the route from which the transfer was originally issued is not permitted (Same route, different direction (SRDD) policy).
  • Senior/Disabled and Youth transfers allow passengers to transfer between SMART Fixed Route buses without limitation within three (3) hours from when the transfer is issued.

What is limited / express?

A limited / express bus does not service every bus stop along the route, only certain stops. Limited buses will pick-up or drop-off at stops with a LTD sign (approximately every half mile). Express buses will pick up along a designated route, then once it reaches the Detroit city limits, the bus expresses into downtown Detroit.

I work in an area where there is limited or no Fixed Route Service?

In some areas, SMART offers Shuttles to take you from the bus to the front door of your job. Some passengers in this situation bus and bike to their destination. All SMART Fixed Route Buses are equipped with bike racks.

Do you provide bus service to/from Metro Airport?

Yes, Routes 125 (Fort Street) and Route 280 (Middlebelt South) provide service to/from Detroit Metropolitan Airport. For a listing of pick-up times and stops, click on the schedules tab.

What is a Fixed Route bus service?

SMART's Fixed Route Service is large bus service with specific numbered routes that remain intact. The routes have scheduled times that are also fixed for pick-up and drop-off along designated routes.

Can I buy a transfer if I have a SMART/DDOT Regional Pass?

Unfortunately, SMART transfers will not be issued to SMART/DDOT Regional Pass customers. For continued travel on SMART, SMART/DDOT Regional Pass holders must pay an additional 50 cents per ride. Customers may use cash, SMART Value Passes or the SMART Regional Plus to pay the additional 50 cent fare.

What is the policy for issuing or accepting doubled transfers?

SMART only doubles transfers for passengers going from Fixed Route to Connector to indicate that a transfer has already been used on a Connector bus.

How are transfers from Flexible Service or Dial-A-Ride to Regular Fixed Route honored? Is additional fare required?

When transferring from a Flexible Route or Dial-A-Ride to Fixed Route, passengers will have to pay $2.00 plus 25 cents for a transfer. When transferring from Fixed Route to Flexible Route or Dial-A-Ride no additional fare will be required.

How are transfers honored between Park & Ride and the following? Is additional fare required?

  • Transfers are accepted from Park & Ride routes to all forms of SMART transportation. 

    • Fixed Route and Flexible Service / Dial-A-Ride - Upon transfer no additional fare is required. 
    • Connector Full Fare - An additional $2.00 will be required. 
    • Connector Senior/Disabled -Upon transfer no additional fare is required. 
    • Connector Youth - An additional $2.50 will be required. 

  • For transfers from other SMART services to Park & Ride routes an additional fare will be needed to bring the total fare paid up to the Park & Ride fare.
    • Connector Full Fare - $4.00 plus 25 cents to transfer to a Park & Ride route.
    • Connector Senior/Disabled - $2.00 plus 25 cents to transfer to a Park & Ride route 
    • Regular Fixed Route – $2.00 Fixed Route fare and 25 cent transfer plus 50 cents to transfer to a Park & Ride route. The additional 50 cents must be paid in cash on Fixed Route buses.
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