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General FAQs

SMARTer Mobility Surveys Begin October 1st

What is the SMARTer Mobility Program

SMART launched the SMARTer Mobility Program in early 2023 to evaluate their fixed route/ADA, connector general service, and the current micro transit pilot program to aid in the evaluation and analysis of the services within the region.

The goals of the SMARTer Mobility Program are to:

      • Establish microtransit as a permanent service
      • Create a user-friendly app for all transit service
      • Ensure that services are integrated
      • Expand public transit within new service areas

SMARTer Mobility Survey Conductors can easily be identified by their SMARTer Mobility branded tee shirts and safety vests :


The surveys can be taken on the transit vehicle during your trip, from the website or if prefered, can be filled out on a paper version.  You can take the survey now electronically at

Service Change September 11th

Service Changes Will Be Effective September 11, 2023.

** Route Extensions/Changes**


305 Grand River: Extended to Wixom, realigned to Grand River between Telegraph and 7 Mile [More Details] [List of New Stops]

525 Groesbeck: Now servicing Gratiot rather than Beaconsfield between Masonic and 14 Mile

740 Twelve Mile: Extended to Wixom on weekdays and Saturdays [More Details] [List of New Stops]

805 Grand River P&R: Extended to MDOT Park & Ride lot (Beck & 12 Mile) via Grand River,

Novi Road and 12 Mile [More Details] [List of New Stops]

New Stops Added:

261 FAST Michigan

• Merriman & Van Born • Michigan & Beech-Daly

450 Woodward Local Pontiac

462 FAST Woodward Pontiac-Auburn Hills [More Details]

• Woodward & Long Lake

Frequency Change:

280 Middlebelt/Beech Daly -

Trip time changes on all days, frequency changed from 60 to 75 minutes on Saturdays and Sundays

Verify schedule times on the new schedule look-up. Don’t forget to call our Customer Care

Representatives for more information. 866.962.5515

SMART August Hiring Event 8-11

SMART is hosting an in-person hiring event. Join us to fill out an application, conduct an interview, and get hired the same day. Opportunities for bus operators, mechanics, coach service and shelter attendants and more are available.

Advance applications are available at and encouraged to complete prior to arrival but are not required.

Start your career today with SMART!

SMART Celebrates Earth Day In Royal Oak April 22nd

SMART will be at the Oakland County Earth Day March and Rally, this Saturday April 22nd from 9am-1pm. Stop by our table to learn how SMART is doing our part in reducing our carbon footprint. 

  • One SMART bus potentially eliminates 60 cars on the road
  • SMART continues to add hybrid electric buses to its fleet, reducing carbon emissions
  • Public transportation produces 95% less volatile carbon monoxide and about 50% as much carbon dioxide and nitrogen oxide per passenger per mile
  • SMART recycles 600 tires, 4,224 gallons of anti-freeze and 12,554 gallons of oil (motor and transmission) annually
  • All SMART buses are biodiesel powered

Learn more about our FAST and SMART Flex services and you can plan your trip with us! 

Welcome Token Transit

Token Transit App will provide DART regional passes for SMART and DDOT by improving the overall digital ticketing experience for users.

  • The current Dart app, powered by Passport, ends its mobile ticketing functionality by February 28th
  • 24-Hour and 4-Hour passes on both the Dart app and Token Transit app can currently be purchased
  • 31-Day and 7-Day passes can only be bought via the Token Transit app

SMART/DDOT riders are asked to download the Token Transit app and create an account before March 1st and any unused purchased passes in a rider’s
Passport wallet will be transferred to Token Transit by March 1, 2023.

Riders are asked to download the Token Transit app via the Apple or Google Play store

  • Create an account
  • Search Dart Detroit to buy new passes
  • Select My passes to find unused passes

Token Transit will provide tech support at
•    The “Help” section in the app’s settings
•    The FAQ section at
•    Texting (415) 918-6628
•    Calling (415) 918-6536.

Effective Tuesday, March 31, 2020

  • Effective Tuesday, March 31, 2020 additional service reductions will begin
  • SMART ridership has dropped 80% over the past several weeks
  • Service Reductions include:
    • Frequency is hourly at a minimum for all routes
    • Woodward, Gratiot, and Michigan, FAST and local routes will alternate every 30 minutes.
    • Commuter and Park & Ride Routes will operate only one trip into downtown in the morning and only one trip out of downtown in the afternoon
    • SMART Shuttles and the Farmington/Farmington Hills Dial A Ride service will not operate. Contact SMART Connector for essential trips.SMART Shuttles and the Farmington/Farmington Hills Dial A Ride service will not operate. Contact SMART Connector for essential trips.
    • Hours of operation will be consistent with the length of weekday service hours
  • Updates on SMART service can be found at

As the COVID-19 pandemic continues, SMART is committed to providing service for those who have no other alternative transportation to make essential trips to work, grocery stores and for necessary, schedule appointments such as dialysis treatments. SMART is identified as ‘critical infrastructure’ and its employees deemed essential workers in the Governor’s Executive Order 2020-21 to Stay Home, Stay Safe.

SMART is implementing further service reductions starting Tuesday, March 31, 2020 as a way to better match service on the road with the reduced demand. As ridership is significantly lower at 80% less than a typical weekday, SMART will reduce service an additional 40%.  Since SMART implemented the initial 30% reduction last week, ridership has leveled off and remains steady.

  • Busy corridors like Woodward, Gratiot, and Michigan which includes, FAST and local routes, will run staggered every hour; meaning FAST and local routes will alternate every 30 minutes.
  • Weekday routes will operate hourly (time between buses) service with similar hours of operation as regular weekday service.
  • Commuter and Park & Ride routes will run one trip into downtown in the morning and one trip out of downtown in the afternoon. Ridership on these routes has dramatically fallen on these routes, averaging a 95% decline from typical weekday ridership.
  • Elimination of SMART same day services, including Groesbeck Shuttle, Somerset and Oakland Mall Shuttles as well as the Farmington/Farmington Hills Dial A Ride.  Anyone needing ride in these areas should call SMART Connector to reserve a trip at 866-962-5515 and press #1.

New Schedule Lookup:

Schedule Lookup 

Read the full press release below:

Tuesday, March 31 SMART will cut service as COVID-19 impacts ridership



What if my transfer expires because the bus runs behind schedule?

Dart passes are valid for the allotted time on the pass regardless of schedule adherence.

Can I use Dart passes on other metro area systems?

Using a Dart pass allows unlimited rides in any direction on SMART and DDOT Fixed Route buses and the QLINE Streetcar for the allotted time on the pass.  No additional fees are needed.

MTA: Accepts SMART transfers only in Auburn Hills for one ride only.
Port Huron: Blue Water: Blue Water accepts SMART transfers for up to two rides.

Can I use other transit system’s transfers on SMART buses?

SMART accepts transfers from MTA and Blue Water Transit.  Dart regional passes allow for unlimited rides on SMART and DDOT, in any direction for the allotted time on the pass. No additional fees are necessary.

How are transfers from Flexible Service or Dial-A-Ride to Regular Fixed Route honored? Is additional fare required?

When transferring from the Groesbeck, Somerset/Oakland Mall shuttles or Dial-A-Ride to Fixed Route, passengers will have to pay the appropriate fare and will receive a paper transfer for 4-hours.  When boarding the fixed route bus for continued travel, provide the transfer to the driver and receive a farebox issued 4-hour pass. This will allow for unlimited rides on both SMART and DDOT, in any direction for the allotted time on the pass.  

All Dart and SMART 31 Day passes are accepted on shuttles or dial-a-ride.  However, Value Passes are not accepted. Any fare difference can be paid with a combination of passes, SMART Tickets or cash.  For instance, if using a Dart reduced fare pass, another 50 cents will be required to meet the $1.00 fare. 

When transferring from a Fixed Route bus to a shuttle or dial-a-ride bus, present your pass to the driver to complete your trip. Expired passed will not be accepted and will require you to pay another full fare.


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