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Customer Service

Questions about schedules, routes, bus stop locations, how to ride the bus or any other information you need for your trip, please call the SMART Customer Care Department to talk with a representative.

(866) 962-5515

Press 1: Connector Service and Americans with Disabilities(ADA)
Monday thru Friday 7:00 a.m. until 4:00 p.m.
Press 2:

Fixed Route/General Inquiries/Lost & Found/Feedback
Monday thru Friday:  5:30 a.m. until 7:30 p.m.
Saturday:  7:30 a.m. to 4:00 p.m.
Sunday: Closed

Press 3: SMART Transit Centers
Royal Oak Transit Center
202 Sherman Drive, Royal Oak
Weekdays: 8:30 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 12:00 p.m.

Downtown Transit Center
Buhl Building, 535 Griswold Street, Lobby, Detroit
Weekdays: 8:30 a.m. to 5:00 p.m.

Please be ready with the following information when calling:

  • Pen and Paper
  • Starting and Ending Addresses
  • Date / Time of Trip

Administrative Offices

Buhl Building
535 Griswold Street Suite 600
Detroit, MI 48226
(313) 223-2100