Skip to Content

​Americans With Disabilities Act (ADA) Program

The Americans with Disabilities Act of 1990 (ADA) gives civil rights protections to individuals with disabilities similar to those provided to individuals on the basis of race, color, sex, national origin, age, and religion. It guarantees equal opportunity for individuals with disabilities in public accommodations, employment, transportation, State and local government services, and telecommunications.

ADA Reasonable Accommodations

Please download and review the ADA Reasonable Accommodations policy and requirements.

Civil Rights Complaint Process

If you feel your ADA rights have been discriminated against, you have the right to file a complaint by email, online or in writing and mail to:

SMART’s Downtown office
Attn: EEO Coordinator
535 Griswold St. Suite 600
Detroit, MI 48226 

Please include the following information:  complainant name, mailing address, daytime phone number, date of occurrence, time of occurrence, description of complaint, bus number, route number, stop name or nearest cross streets where you got off the bus.