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Here’s How You Can Start Riding Today

Tuesday, March 9, 2021/Categories: Uncategorized

How to create an account:

  1. Search “SMART Flex” in the App Store or Google Play store and tap the download icon.
  2. Open the app, press Sign Up, and enter your personal info.
  3. Enter your credit or debit card info.

Questions? Get in touch:

Email: support-smart@ridewithvia.com

Phone: (734) 212-8429

Download the SMART Flex app to get started:

iOS

Android

How to book a ride:

  1. Enter your pickup address and press Set Pickup. 
  2. Use the SMART Flex app on your smartphone or call (734) 212-8249 to book your ride 
  3. Choose the trip option that’s best for you, then tap Book Ride.
  4. Head to the pick up location
  5. We’ll display your driver’s name, vehicle model, and license plate info to help you locate your ride.

 

Service hours: weekdays 8am-6pm, weekends 9am-5pm

Safety measures SMART Flex is taking to lessen COVID-19 exposure.

SMART Flex is working hard to ensure that every trip you take is as safe and worry-free as possible. Here is what we've put in place:

  • Face masks required. Everyone on board is required to wear a face mask or face covering. Passengers not wearing face masks may be refused service. 
  • Wellness checks. In-app wellness checks help make sure passengers and drivers are symptom-free and ready to ride before they get going. Please stay home if you have either been diagnosed with COVID-19, think you're exhibiting symptons, or have been in contact with someone who has recently tested positive. 
  • Limited vehicle capacity. Vehicle capacity is limited in accordance with social distancing guidelines. Additionally, in vehicles with automatic doors, please wait for the driver to open and close the door to avoid touching the handles. 
  • Regular vehicle cleaning. Vehicles are being professionally cleaned regularly and we've provided drivers with cleaning supplies in order to perform frequent and thorough wipedowns of the vehicle interior, with extra focus on common surfaces and high-contact areas. They're also equipped with plastic partitions between drivers and riders 

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