Skip to Content


Can SMART negotiate my pickup time?

Tuesday, October 6, 2020/Categories: ADA

Yes, under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. Section 37.131(b)(2), a complementary paratransit entity may negotiate pickup times with an ADA paratransit eligible individual, up to one hour before or after the individual’s desired departure time. Any deviation from this one-hour window would exceed the bounds of comparability.

Number of views (547)


Theme picker