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New Connector COVID-19 Rules

Tuesday, April 21, 2020/Categories: Public Notices, Featured Homepage News

NEW Connector COVID-19 Rules Effective April 20, 2020

SMART has taken a number of steps to protect the health and safety of our drivers by requiring health screenings before to coming to work and requiring masks at all times. These requirements are now being extended to all Connector riders, until further notice.

Rider Health Screenings

To ensure the safety of you and others on the bus and prevent the spread of COVID-19, SMART will require health screenings of all Connector riders prior to service.

The following steps will be taken:

  1. At the time of your reservation, you will be notified of and/or asked Health Screening questions related to COVID-19 symptoms.
  2. All passengers will be contacted to ask COVID-19 Health Questions, as follows:
    1. One day prior to your scheduled trip, you will receive a call between the hours of 6:30 a.m. and 4:00 p.m.
    2. If we are unable to talk with you, SMART will continue to call until one hour prior to the pick-up window.
    3. If you do not answer, a message requesting a return call within thirty minutes will be left.

      Starting Monday, April 27, if we are not able to speak with you, SMART will not provide you your scheduled trip.

Masks or Face Coverings are required

SMART Connector riders are required to wear mask or face covering during a trip. As a courtesy, for those riders who do not have a face covering, SMART will supply one. However, a limited supply is available and we encourage you to have your own.

If you do not have a mask or face covering or refuse to wear one, SMART will decline your trip.



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