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SMART COVID-19 Safety Playbook

New Connector COVID-19 Rules

NEW Connector COVID-19 Rules Effective April 20, 2020

SMART has taken a number of steps to protect the health and safety of our drivers by requiring health screenings before to coming to work and requiring masks at all times. These requirements are now being extended to all Connector riders, until further notice.

Rider Health Screenings

To ensure the safety of you and others on the bus and prevent the spread of COVID-19, SMART will require health screenings of all Connector riders prior to service.

The following steps will be taken:

  1. At the time of your reservation, you will be notified of and/or asked Health Screening questions related to COVID-19 symptoms.
  2. All passengers will be contacted to ask COVID-19 Health Questions, as follows:
    1. One day prior to your scheduled trip, you will receive a call between the hours of 6:30 a.m. and 4:00 p.m.
    2. If we are unable to talk with you, SMART will continue to call until one hour prior to the pick-up window.
    3. If you do not answer, a message requesting a return call within thirty minutes will be left.

      Starting Monday, April 27, if we are not able to speak with you, SMART will not provide you your scheduled trip.

Masks or Face Coverings are required

SMART Connector riders are required to wear mask or face covering during a trip. As a courtesy, for those riders who do not have a face covering, SMART will supply one. However, a limited supply is available and we encourage you to have your own.

If you do not have a mask or face covering or refuse to wear one, SMART will decline your trip.


 

Notice of Possible COVID-19 Exposure 3/27

Notice of COVID-19 exposure

SMART has been notified of a Fixed Route Operator who tested positive for COVID-19.  Out of an abundance of caution, SMART is advising riders of the routes the driver worked 14 days prior to the date of being identified as a presumed positive case.

SMART continues to clean buses and has had multiple applications of the electrostatic microbacterial spray treatments of the buses. The spray treatment will continue to be ongoing in addition to nightly cleaning of buses.

Below is a list of routes indicating the start time of each trip worked.

Date

Route

Trip Direction

Trip Start Location

Trip Start Time (PM Bold)

March 24

 

Route 275 Telegraph

 

Northbound

Meijer’s – Taylor

6:44; 10:48

Southbound

Grand River & 7 Mile

5:41

Phoenix Center - Pontiac

8:43; 12:47

March 19

Route 125 Fort Street

Northbound

Airport – McNamara Terminal

4:34; 6:23

Southbound

Jefferson & Coolidge

5:32

Congress & St. Antoine

7:56

Route 805 Grand River P&R

Northbound

Blue Cross Blue Shield

3:40

March 11, 16, 17, 18

Route 830 Downriver P&R

Northbound

West Grange

5:49

 

Route 255 Ford Road Express

Eastbound

Westland P&R

7:32

 

Route 805 Grand River P&R

Westbound

Blue Cross Blue Shield

3:05

March 14

261 FAST Michigan

Eastbound

Airport – North Terminal

6:29; 9:16; 12:24

 

 

Westbound

Jefferson & Beaubien

4:55; 8:05; 11:05

March 15

261 FAST Michigan

Eastbound

Airport – North Terminal

7:13; 10:02; 1:03

 

 

Westbound

Jefferson & Beaubien

5:52; 8:47; 11:47

March 13

Route 330 Grand River

Northbound

Ford & Inkster

6:27; 8:31; 10:33; 12:38

 

 

Southbound

10 Mile & Haggerty

7:18; 9:25; 11:28; 1:33

March 12

Route 200- Eastbound

Eastbound

Michigan & Hix

4:34; 5:47; 12:38

 

 

 

Newburgh & Enterprise

8:10; 11:04

 

 

Westbound

Michigan & Wyoming

5:10

 

 

Westbound

Congress & St. Antoine

6:53

 

 

Westbound

Fairlane Mall

10:15; 11:45

Notice of Possible COVID-19 Exposure

Board of Directors Meeting - June 28

The SMART Board meeting is scheduled for Thursday, June 28, 2018 at 2:00 PM in the Authority’s Board Room located on the sixth floor of the Buhl Building, 535 Griswold, Detroit MI 48226.

 

This meeting is open to the public.

Is Regional Transit Important to You?

The RTA will host several Community Meetings to educate and get feedback about public transit. If you are interested in attending a meeting please see the following schedule:

 

Special Accommodations:

If special accommodations are needed, please contact Virginia Licklitter at 313-402-1020 within 5 days of the meeting date. RTA can provide accommodations for those with limited English-speaking abilities, persons with disabilities, and persons, needing auxiliary aids, signers, readers, or large print.

 

If you can’t attend a meeting, you can find more information on the RTA Website and please be sure to take the transit survey.

Board of Directors Meeting - March 22nd

The SMART Board meeting is scheduled for Thursday, March 22, 2018 at 2:00 PM. This meeting will be held in SMART’S Board room located on the sixth floor of the Buhl building, 535 Griswold Street, Detroit, Michigan 48226.

This meeting is open to the public.

SAC Meeting March 16th

A meeting of the local advisory council of the Suburban Mobility Authority for Regional Transportation (SMART) will be held on Friday, March 16, 2018 at 9:00 a.m. in the SMART Board Room at the Buhl Building, 535 Griswold Street, 6th Floor, Detroit, Michigan  48226.

The meeting is open to the public

.

Board of Directors - February 22

The SMART Board meeting is scheduled for Thursday, February 22, 2018 at 2:00 PM. This meeting will be held in SMART’s Board room located on the sixth floor of the Buhl building, 535 Griswold Street, Detroit, Michigan 48226.

 

This meeting is open to the public.

Board of Directors - December 7

The Board of Directors meeting of the Suburban Mobility Authority for Regional Transportation board meeting will be held on Thursday, December 7th at 2:00 PM in the Authority’s Board Room located on the Sixth Floor of the Buhl Building, 535 Griswold, Detroit MI 48226.

This meeting is open to the public.

 

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