In compliance with State and County orders, SMART will hold the January 28, 2021 Board of Directors Nominating Committee meeting by public conference call at 2:00 p.m. The agenda can be found here: http://www.smaiibus.org/About/Our-Organization/Board-of-Directors/Board-Meeting-Schedule 

Members of the public are invited to attend virtually and may participate at the public comment period. 

Via smartphone, tablet or computer, please click or type this URL in a web browser to join: https://smartbus.zoom.us/j/92194836829 

Via phone only, please dial: 888-788-0099 (Toll Free) 
Webinar ID: 921 9483 6829 (no password required) 

For those unable to participate remotely, you may submit a written comment to be read at the Public Comment period by emailing SMARTBoard@smartbus.org by 1:45 p.m. January 28, 2021. Requests for reasonable accommodations at SMART require advance reservations. Individuals with disabilities requiring assistance should contact SMARTBoard@smartbus.org or 313-223- 2110 as soon as possible. If you have technical difficulties joining the meeting, contact SMARTBoard@smartbus.org or 248-419- 7912 and we will assist you to the best of our abilities. 

New Year Changes!

SMART is starting 2021 with a few service changes. There will be updates to several routes and we will be reintroducing several commuter routes back into service! 

#KnowBeforeYouGo and check out these changes before they take effect on January 4, 2021!

NEW SCHEDULE

 Plan your route with the NEW SCHEDULE LOOKUP 
 

ROUTE and TIME CHANGES on the following routes:

• 250 Ford Road
  • Will no longer travel down Venoy Road and Warren Avenue.
  • The new routing will travel along Ford Road, head north on Wayne Road to Warren Road to Central City Parkway and end at Meijer Westland.
  • Added earlier eastbound / westbound weekday trips
• 494 Dequindre
  • Continues past Big Beaver / Metro Parkway and travel north to serve the Troy Beaumont Hospital.
  • Added earlier northbound / southbound weekday and Saturday trips.
• 730 Ten Mile Crosstown
  • Will now travel along Evergreen Road, Civic Center, Northwestern Highway, Berg Road, and Civic Center, ending at Telegraph Road.
  • The previous routing on 10 Mile Road from Evergreen to Tel-Ex Shopping Center is eliminated.
  • Added later eastbound weekday and Saturday trips.
• 851 Park and Ride Change 
  • Northbound and southbound trips will service Wayne State, New Center, Northland P&R lot, Northland stops and OCC Orchard Ridge.
  • The 849 Northland Loop is being eliminated and will be replaced with the new 851 P&R Route Change.

The following Commuter Routes will Return to Service with a LIMITED number of Trips:

• 255 Ford Road Express

• 530 Schoenherr

• 620 Charlevoix

• 635 Jefferson Express

• 805 Grand River P&R

• 830 Downriver P&R

• 851 W. Bloomfield/Farmington Hills P&R

• All SMART service is currently operating
• SMART FAST Routes on Gratiot, Woodward and Michigan continue service into the city
• Updates on SMART service can be found at www.smartbus.org  

October 3, 2020, Detroit, MI:  SMART is continuing to operate its scheduled service, including SMART FAST Gratiot, Woodward and Michigan going into downtown Detroit.  During the service suspension with the Detroit Department of Transportation (DDOT), additional buses will be placed along key SMART routes to ensure adequate service is available for riders.  For more information regarding SMART Service, Customer Service is available at 866-962-5515, Monday thru Friday 6:30 a.m. until 6:00 p.m., and Saturday 7:30 a.m.
until 4:00 p.m.

SMART’s commitment to safety has not changed during the COVID-19 pandemic, but has led to many new safety measures, procedures and requirements for drivers and the riding public.  Everyone needs to do their part to ensure the safety of others so that people are able to get to work, grocery stores, pharmacies and medical appointments.

Per the Governor’s Executive Order 2020-147 riders are mandated to wear masks as stipulated “When waiting for or riding on public transportation, while in a taxi or ride-sharing vehicle, or when using a private car service as a means of hired transportation.” This mandate is in conjunction with face mask requirement for drivers, daily driver health screenings, enhanced bus cleaning efforts and antibacterial spray treatments on buses and at SMART facilities. To ensure everyone is working together on these protocols, SMART introduced its SMART COVID-19 Safety Playbook outlining all the steps and procedures at all of its facilities, and for employees and riders.  The SMART COVID-19 Safety Playbook is available on www.smartbus.org. 

SMART continues to work in close coordination with our unions and to monitor the situation closely. 

REMINDERS

To help facilitate the health and well-being of others, riders are also asked to maintain proper hygiene and if they feel ill to not ride the bus in order to prevent the spreading of COVID-19.

• Avoid touching your eyes, nose and mouth with unwashed hands.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If you don’t have a tissue, cough or sneeze into your upper sleeve, not your hands.
• Avoid close contact with people who are sick.
• Stay home when you are sick.
• Clean and disinfect surfaces frequently touched at work and home.
• Wash your hands often with soap and water for at least 20 seconds.  If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol content.

View the SMART Video highlighting our essential workers and efforts at: https://www.youtube.com/watch?v=vNIH85uUJi0

Customer Service is Open

All SMART Customer Service representatives are available to address any questions.  Call (866) 962-5515, Monday through Friday, 6:30 a.m. to 6:00 p.m. and Saturday from 7:30 a.m. to 4:00 p.m.

For up to date information, visit www.smartbus.org

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Serving residents since 1967, SMART is southeast Michigan’s regional public transportation provider, offering convenient, reliable and safe transportation for Macomb, Oakland and Wayne Counties. SMART’s Fixed Route and small bus services connect people to employment and educational institutions, medical appointments and shopping centers. For routes and fare information, and COVID-19 Updates, visit smartbus.org or call Customer Service at 866-962-5515.

NEW Connector COVID-19 Rules Effective April 20, 2020

SMART has taken a number of steps to protect the health and safety of our drivers by requiring health screenings before to coming to work and requiring masks at all times. These requirements are now being extended to all Connector riders, until further notice.

Rider Health Screenings

To ensure the safety of you and others on the bus and prevent the spread of COVID-19, SMART will require health screenings of all Connector riders prior to service.

The following steps will be taken:

1. At the time of your reservation, you will be notified of and/or asked Health Screening questions related to COVID-19 symptoms.
2. All passengers will be contacted to ask COVID-19 Health Questions, as follows:
   1. One day prior to your scheduled trip, you will receive a call between the hours of 6:30 a.m. and 4:00 p.m.
   2. If we are unable to talk with you, SMART will continue to call until one hour prior to the pick-up window.
   3. If you do not answer, a message requesting a return call within thirty minutes will be left.
      
      Starting Monday, April 27, if we are not able to speak with you, SMART will not provide you your scheduled trip.

Masks or Face Coverings are required

SMART Connector riders are required to wear mask or face covering during a trip. As a courtesy, for those riders who do not have a face covering, SMART will supply one. However, a limited supply is available and we encourage you to have your own.

If you do not have a mask or face covering or refuse to wear one, SMART will decline your trip.

Notice of COVID-19 exposure

SMART has been notified of a Fixed Route Operator who tested positive for COVID-19.  Out of an abundance of caution, SMART is advising riders of the routes the driver worked 14 days prior to the date of being identified as a presumed positive case.

SMART continues to clean buses and has had multiple applications of the electrostatic microbacterial spray treatments of the buses. The spray treatment will continue to be ongoing in addition to nightly cleaning of buses.

Below is a list of routes indicating the start time of each trip worked.

The SMART Board meeting is scheduled for Thursday, June 28, 2018 at 2:00 PM in the Authority’s Board Room located on the sixth floor of the Buhl Building, 535 Griswold, Detroit MI 48226.

This meeting is open to the public.

The RTA will host several Community Meetings to educate and get feedback about public transit. If you are interested in attending a meeting please see the following schedule:

Special Accommodations:

If special accommodations are needed, please contact Virginia Licklitter at 313-402-1020 within 5 days of the meeting date. RTA can provide accommodations for those with limited English-speaking abilities, persons with disabilities, and persons, needing auxiliary aids, signers, readers, or large print.

If you can’t attend a meeting, you can find more information on the RTA Website and please be sure to take the transit survey.

The SMART Board meeting is scheduled for Thursday, March 22, 2018 at 2:00 PM. This meeting will be held in SMART’S Board room located on the sixth floor of the Buhl building, 535 Griswold Street, Detroit, Michigan 48226.

This meeting is open to the public.