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SMART Public Hearings

SMART will be proposing service adjustments and we want to hear from you. We will be hosting two Zoom meetings for riders to share their comments. You can review the proposals now to see how this may impact or improve your route – it’s important for SMART to hear from our riders so we can make improvements that benefit everybody.

 


Route Modifications

Route Eliminations

Route Extensions

In order to comply with the Governor’s Stay-at-Home order, SMART will hold the public hearings by conference call. The public is invited to attend virtually and may participate at the public comment period. Via smartphone, tablet or computer. 

Zoom Meetings

Wednesday, August 19, 2020 – 11:30 AM

Wednesday, August 19, 2020 – 5:00 PM
Passcode: 789796


Hearing Impaired

An interpreter for the hearing impaired will be made available if SMART is contacted seven (7) days prior to the public hearings. Comments will also be accepted by telephone via Michigan Relay: 711/866-962-5515 option #2.

Unable to Attend?

For those unable to attend the meetings, written comments will be accepted through August 20, 2020.  These can be submitted via mail or email.

Mail: Written comments should be addressed to “Public Hearing” and mailed to

SMART Administrative Offices
535 Griswold Street
Suite 600
Detroit, MI 48226.
 

Email: to PublicHearing@smartbus.org comments may also be submitted through SMART Customer Service department.

 

Additional information will be posted on SMART’s website www.smartbus.org or you may call SMART Customer Service at 866.962.5515.

#MaskUpMichigan

SMART is participating in the Detroit Regional Chamber’s effort to #MaskUpMichigan. We’re masking up to keep business open. Metro Detroit has so much to offer with its thriving small business community, and it is important to us to support these business along our routes that have been hit hard by COVID-19.  As the representatives and advocates for business across the region, there is nothing more important we can do for business than to keep their doors open. 

To stop the spread of COVID-19 in Michigan, it is critical that everyone does their part and masks up in public spaces. As public health experts have recommended, the most effective step we can take to stem the tide of the virus is to wear a face mask anytime and every time we are in public – especially when indoors and riding the bus. Mask face coverings or face shields are recommended by medical and public health experts as a simple barrier to help prevent respiratory droplets from traveling into the air and onto other people when the person wearing the cloth face-covering coughs, sneezes, talks, or raises their voice. It’s even more effective when two or more people are wearing masks.

Do your part and #MaskUpMichigan

New Connector COVID-19 Rules

NEW Connector COVID-19 Rules Effective April 20, 2020

SMART has taken a number of steps to protect the health and safety of our drivers by requiring health screenings before to coming to work and requiring masks at all times. These requirements are now being extended to all Connector riders, until further notice.

Rider Health Screenings

To ensure the safety of you and others on the bus and prevent the spread of COVID-19, SMART will require health screenings of all Connector riders prior to service.

The following steps will be taken:

  1. At the time of your reservation, you will be notified of and/or asked Health Screening questions related to COVID-19 symptoms.
  2. All passengers will be contacted to ask COVID-19 Health Questions, as follows:
    1. One day prior to your scheduled trip, you will receive a call between the hours of 6:30 a.m. and 4:00 p.m.
    2. If we are unable to talk with you, SMART will continue to call until one hour prior to the pick-up window.
    3. If you do not answer, a message requesting a return call within thirty minutes will be left.

      Starting Monday, April 27, if we are not able to speak with you, SMART will not provide you your scheduled trip.

Masks or Face Coverings are required

SMART Connector riders are required to wear mask or face covering during a trip. As a courtesy, for those riders who do not have a face covering, SMART will supply one. However, a limited supply is available and we encourage you to have your own.

If you do not have a mask or face covering or refuse to wear one, SMART will decline your trip.


 

COVID-19 Updates

Posted June 8th, 2020

June 8th Service Changes

Posted June 4, 2020

SMART COVID-19 Safety Playbook coordinates our efforts to keep employees and riders safer, provide clear guidance on what to do, and make all SMART staff aware of all our COVID-19 mitigation measures – both front-and-center and behind-the-scenes. 

Posted Date 4/27/2020

April 27th Service Changes

Posted Date 4/21/2020

New Connector COVID-19 Rules

Posted Date: 4/8/2020

SMART is suspending commuter routes that will be replaced with advanced reservation shuttles. All other routes will still be running the March 31st service reduction. 

Posted Date: 4/3/2020

SMART implemented another round of service redutions starting March 31, 2020. As the COVID-19 pandemic continues, SMART is committed to providing service for those who have no other alternative transportation to make essential trips to work, grocery stores and for necessary, schedule appointments such as dialysis treatments. SMART is identified as ‘critical infrastructure’ and its employees deemed essential workers in the Governor’s Executive Order 2020-21 to Stay Home, Stay Safe.

The schedule look up can be found online. 

Posted Date: 3/23/2020

SMART will continue to provide bus services after mass transit service and its workers were identified as ‘critical infrastructure’ in the Governor’s Executive Order 2020-21.  .  Mass Transit services and our workers are listed as Essential Critical Infrastructure Workers in the published list from The Cybersecurity and Infrastructure Security Agency (CISA).  Read the full press release.

Posted Date: 3/19/2020

In response to the daily changes in our life related to Coronavirus (COVID-19), SMART is instituting a service reduction plan beginning Monday, March 23, 2020. Learn more at SMART Reduced Service Information

Posted Date: 3/18/2020
SMART has hired a company to perform electrostatic microbacterial spray treatments of the buses and the terminals which include the kitchens, restrooms, driver’s lounge, maintenance lounge and the front office. This service creates a coating that kills current and future germs for approximately 7 days. We will be applying this treatment regularly until further notice. The first application of the spray treatment at all three terminals was applied Wednesday night.

Posted Date: 3/17/2020
New Updates:

  • All SMART service is currently operating until further notice
  • Bus service reductions will begin soon due to declining ridership
  • Free rides continue on all service until further notice
  • Updates on SMART service can be found at www.smartbus.org  

SMART is continuing to operate full service until further notice.  However, fixed route bus service reductions will begin soon due to declining ridership. The reduced bus service is designed to maintain the existing geographic route coverage and similar hours of service with reduced frequency.  SMART will provide ample public notice prior to the reduction of service.   

SMART Takes Additional Steps in Response to COVID-19

Posted Date 3/16/2020
SMART plays an important role in protecting the health of our employees and the riding public and is taking a number of steps to prevent the spread of the virus.
See the press release below!

SMART takes steps to protect riders and employees to prevent the spread of COVID-19

Posted Date 3/14/2020
SMART wants you to know your safety and well-being is of utmost importance to us.  To ensure that we take the necessary steps, we have been actively monitoring the Novel Coronavirus (COVID-19) to learn the best ways to address the health and safety of our drivers, riders, staff and the community.  We are following the guidance from various public health officials and government agencies including the Centers for Disease Control and Prevention (CDC), our local County Public Health Departments and the Michigan Department of Health and Human Services.  We also are in communication with the Michigan Department of Transportation (MDOT) and the Federal Transportation Administration (FTA).   We will continue updating this site with more information.

SMART plays an important role in protecting the health of our employees and the riding public and is taking a number of steps to prevent the spread of the virus.  The goal at SMART during these challenging times is to maintain current service levels and keep the Authority operating at full capacity. 

Steps We Are Taking

  • We are following the guidance from various public health officials and government agencies including the Centers for Disease Control and Prevention (CDC), our local County Public Health Departments and the Michigan Department of Health and Human Services.
  • SMART staff has participated in webinars with various organizations including the American Public Transportation Association (APTA) to gain any insight from other transit agencies that have experienced similar situations.
  • In communication with Michigan Department of Transportation (MDOT) and the Federal Transportation Administration (FTA). 
  • SMART Maintenance team is performing its nightly cleaning routine. 
    • We are using CDC recommended industrial-strength antibacterial products.
    • Wiping and spraying with disinfectant high-touch areas throughout the bus and in/and around the driver seating area. 
  • We have already taken steps to prevent the spread of the virus by ordering additional anti-bacterial products for distribution to our drivers and employees.

Things you can do to prevent spreading germs

SMART has communicated with our employees on the proper hygiene to stay healthy.  We encourage, you, our riders to take these steps, as well, to keep yourself and others around you safe and stop the spread of viruses.

  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If you don’t have a tissue, cough or sneeze into your upper sleeve, not your hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Clean and disinfect surfaces frequently touched at work and home.
  • Wash your hands often with soap and water for at least 20 seconds.  If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol content.

Please know SMART is doing everything reasonable to make it safe for our passengers to continue to ride and prevent the spread of the virus. We are monitoring the situation and will take the necessary actions to best address this situation as it evolves.  We will be diligently updating our website, smartbus.org with any updates for our riders. 

Community Partners
Any rider looking to learn more about how their community transportation is operating during this time will need to reach out to their city or community. This information is available on our community page. 

Additional Information

Corona Virus Update (English) (Spanish) (Arabic)

Additional Resources

Center For Disease Control and Prevention (CDC)

World Health Organization (WHO)

Michigan Department of Health and Human Services (MDHHS)

COVID-19 Hotline, Open Seven Days a Week from 8AM-5PM. #1-888-535-6136

SMART Information Published

Officials Increase Cleaning, Sanitizing of Buses, Streetcars as Coronavirus Concerns Rise

 

 

 

 

 

Thank you to our incredible SMART Staff!

Working Together

Doing our part:

  • SMART is taking extra steps during this uncertain time to keep our drivers safe. We are conducting health screenings and providing face masks and hand sanitizer for the drivers to take with them while on the road.
  • Our team cleans our buses regularly, but we are putting an extra focus on nightly bus sanitizations as well as providing street teams for mid-day cleanings.  
  • We have been conducting microbacterial electrostatic spray treatments on the buses and at facilities, this treatment kills existing germs and proactively kills new germs that land on the service.
    • The spray we use lasts for seven days, but as an extra precaution we are reapplying it every five days.

Please do your part:

You can help keep yourself, other riders, and our driver’s safe while riding SMART.

  • Only ride SMART for essential trips
    • This includes necessary medical appointments, grocery and pharmacy trips, or those getting to their essential jobs.
  • Fare is free so you can board through rear doors and stay away from the front of the bus.
  • If you are able, sit separately from other passengers.
  • Wear a mask at all times while onboard. Even homemade masks from bandanas are better than going without one.
  • Most importantly, if you are sick, stay home.

 

FAST Service

Dart, A New Way To Pay

Zoom to the Zoo

 
                          


SMART and the Detroit Zoo are teaming up to get you and your family to summer fun! Between summer construction and the increased attendance at the zoo, it’s difficult to reach this popular destination. Luckily, SMART and the Detroit Zoo have a plan to make your trip quick, easy and affordable.

$2 Off of Admission

Free Fountain Drinks

Free Ride Home

$8 Parking Fee Waived

How it works:

You will pay your $2 fare when you board SMART and tell the driver you want to “Zoom to the Zoo”. The driver will then print a free Zoom to the Zoo ticket for you to take to the gate at the Zoo.  When you present your ticket, you will be given a $2 discount on entry, a courtesy ticket to get home and a wristband for free fountain drinks while in the zoo. 
 

What if I have a prepaid zoo ticket or membership pass?

Prepaid zoo tickets will get a free carousel ride! 
 

What if I have a SMART pass?

If you are a monthly pass holder, you will be issued a SMART courtesy ticket to be used anytime!


How to get there:

Direct Connections on SMART

SMART has a direct connection to the Detroit Zoo via:

FAST Woodward 461/462 routes  - 7 days a week during the zoo's hours of operation.

Route 730 

SMART's 740 Route - Sundays only

 
Other SMART connections

The following SMART Crosstown routes provide options to transfer to FAST Woodward 461/462 for direct connections to the Detroit Zoo.

    Route 710

    Route 740

    Route 760

    Route 780

You can also ride any FAST Route and transfer to the routes listed.


New to riding?

Excited to try out public transit for the first time, but now sure how to go about it? Not a problem.

SMART Fixed Route  

How to Ride the Bus 


Traveling with Strollers

If you’re traveling with a stroller, remember you are responsible for your own personal equipment. Strollers, even those occupied with children, shall not be stored in the wheelchair securement area. Drivers are prohibited from restraining anything other than wheelchairs, scooters, or adult strollers.

Please remember you are only able to bring as many bags and equipment as you are able to handle yourself and don’t block the aisle.

MySMART

Register for MySMART!

 

When you sign up for a MySMART account, you will receive a personal correspondence about your route, including:

    Service Changes

    Job Openings at SMART

    Community News Important to you

Additionally, you can receive promotional and marketing emails that update you on exciting events like:

    Holiday Pass Giveaways

    Driver Appreciation Month

    Customer Appreciation Month

    Special Events

Best of all, it’s FREE. You can subscribe or unsubscribe at any time!

How to sign up for these informational emails

When you create and log on to your MySMART account at www.smartbus.org, you will see this option:  

     

From there you can select one or both options to receive emails directly to your inbox!

It is important to select the exact routes you want to hear about. To do so, scroll to the bottom of the page after logging on to MySMART and Manage your Favorite Route:

Other ways to stay updated include Twitter or Facebook!

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