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Dart Passes Now Available for Purchase

May 1st is coming up quick! Prepare for your trip by purchasing your Dart pass ahead of time. You can now purchase Dart passes at SMART transit centers as well as online.

SMART & DDOT announce unified fare payment system: Dart, a new way to pay for public transit

●   Dart payment options include unlimited 4-hour, 24-hour options, weekly and monthly passes to streamline service

●   Dart payment system begins May 1, Dart mobile app payment to launch later this summer

 Transportation and elected officials from Metro Detroit announced today a unified payment system for the region’s bus systems, taking another step towards aligning SMART and DDOT. This new system, Dart, will launch on May 1Dart will be a new way to pay for transit in Metro Detroit and make taking transit more seamless in the region for riders.  

 Dart passes will be available in 4-hour, 24-hour, 7-day and 31-day increments and customers will be able to use them interchangeably on SMART and DDOT buses, eliminating transfers and streamlining the number or fare options between the two systems. Reduced fare options will be available for seniors, people with disabilities, Medicare Cardholders, and youth.  A Dart mobile app will be available this summer.

 The new Dart payment options will improve the experience for transit riders across Detroit and the metro region", said Mayor Mike Duggan. “Dart will bring our two systems closer together with seamless transfers and more flexible payments making riding transit easier for everyone."

 Dart: a more flexible, simple system

The Dart system will simplify the fare options for riders by eliminating transfers and the complexity of fares that exist today. With Dart, riders on either system will only have to pay once and go.  The new Dart passes are designed for quicker, easier boarding and to eliminate confusion on how to pay for transit. 

 “This a giant step in the coordination activities which both SMART and DDOT are working together on for the benefit of the public,” said John C. Hertel, General Manager of SMART, “The county executives, Warren Evans, Mark Hackel, Brooks Patterson, and Mayor Mike Duggan have done a marvelous job in supporting our efforts to make transit better for everyone in the metropolitan area.” 

 “I applaud SMART and DDOT for this collaborative step as transit is critical to connecting people to opportunity,” said Wayne County Executive Warren C. Evans. “Under the current system, transfers can be confusing and intimidating. Relieving that headache encourages ridership which is important to improving mobility and increasing transit options.”

Oakland County Executive L. Brooks Patterson, stated, "Collaboration between SMART and DDOT to improve service for riders is a step toward providing a transit solution that works for the whole region, especially when it entails making the connection between the regional and city bus systems easier for individuals who rely on both to get to their jobs."  

“Both DDOT and SMART have been working together to provide efficient and reliable transportation to the region” said Macomb County Executive Mark Hackel. “This is another example of why I believe these two agencies will continue to provide us with the solutions we need for regional transit.”

 Under the new system, riders will be able to purchase any of the following Dart passes:

●   A 4-hour regional Dart pass with unlimited transfers between DDOT and SMART for $2, with a reduced fare price of 50 cents for qualified riders.

●   A 24-hour regional Dart pass with unlimited transfers between DDOT and SMART for $5, with a reduced price of $2.

●    A 7-day regional Dart pass for $22, with a reduced price of $10.

●    A 31-day regional Dart pass, good for unlimited rides on both systems, for $70, with a reduced price of $29.  The 31-day pass will also feature a tap to pay option for easier boarding.

Riders have the ability to take unlimited rides on both systems, eliminating transfers and other additional fees from the previous payment systems. Dart is a rolling pass as each pass starts on the  first use for the time period allotted. And, for the first time, all of the new regional passes are available for reduced fare riders – seniors, people with disabilities, Medicare Cardholders, and youth - who show valid ID will have access to these reduced fares.

4-hour and 24-hour Dart passes will be available for purchase on SMART and DDOT vehicles.  All Dart passes will be available for purchase through SMART/DDOT Transit Centers, select retail outlets, online or by mail starting May 1. A mobile Dart app will be launched early this summer, where users can purchase and use Dart passes directly from their phone.

 It is anticipated that Dart will expand to the QLINE and the People Mover in the near future. 

 “Paying with Dart is going to make it much easier for Detroiters to get where they need to go.  This partnership with SMART demonstrates our commitment to working together on key initiatives that have separated our systems in the past”, said Angelica Jones, Interim Director of Detroit Department of Transportation. 

 Regional transit improvements continue in Metro Detroit

Dart comes as a number of improvements have been made to the region’s transit systems in recent years, including the introduction of the SMART FAST high frequency, limited stop bus service, DDOT ConnectTen service, capital improvements to both systems, and the introduction of the QLINE. This resulted in Detroit being one of seven places in the United States where transit ridership increased in 2017 according to an analysis completed by TransitCenter. 

For more information on DDOT, visit http://www.ridedetroittransit.com/ or call DDOT at (313) 933-1300.

For more information on SMART, visit https://www.smartbus.org/ or call SMART at (866) 962-5515.

Dart, A New Way To Pay

Adopt-A-Stop in your Community!

January Service Changes

Know before you go . . .
ROUTE CHANGES

567-New Baltimore/Lenox New route and service!
• Replaces Route 560 on 23 Mile
• Connects to the RLEMS Shuttle at Meijer on 26 Mile
562-FAST Gratiot DMC/WSU
• Will permanently operate on Woodward between Canfield and Putnam
610-Kercheval-Harper
• Will permanently operate on Warren ending at Anthony Wayne Drive
620-Charlevoix
• Routing changed from Maryland to Alter between Jefferson and Charlevoix
730-10 Mile
• New Eastbound routing around the Royal Oak Transit Center via Lafayette to 11 Mile
805-Grand River Park & Ride
• New afternoon express trips with non-stop service from downtown to Fenton Lot via M-10 to I-96
849/851-Westside Park & Ride
• Will permanently operate on West Grand Blvd/Woodward-Warren/Forest

New Schedule Look Up

TIME CHANGES, STOP CHANGES, and NEW TRIPS
     

 261 FAST Michigan   567 New Baltimore/Lenox
 445 Oakland Limited       805 Grand River Park & Ride
 461/462 FAST Woodward  849/851 Westside Park & Ride
New schedules and Service Bulletins can be viewed online to view changes and times.
Don’t forget you can call Customer Service to answer any service questions.


MySMART

Register for MySMART!

 

When you sign up for a MySMART account, you will receive a personal correspondence about your route, including:

    Service Changes

    Job Openings at SMART

    Community News Important to you

Additionally, you can receive promotional and marketing emails that update you on exciting events like:

    Holiday Pass Giveaways

    Driver Appreciation Month

    Customer Appreciation Month

    Special Events

Best of all, it’s FREE. You can subscribe or unsubscribe at any time!

How to sign up for these informational emails

When you create and log on to your MySMART account at www.smartbus.org, you will see this option:  

     

From there you can select one or both options to receive emails directly to your inbox!

It is important to select the exact routes you want to hear about. To do so, scroll to the bottom of the page after logging on to MySMART and Manage your Favorite Route:

Other ways to stay updated include Twitter or Facebook!

SMART Millage Recount Ends; Macomb County Bus Service Will Continue

SMART Millage Recount Ends; Macomb County Bus Service Will Continue

The SMART millage recount appears to be over in Macomb County and the people who rely on the bus can breathe a sigh of relief. SMART services will continue to operate in all of Macomb County.
While the recount request has been withdrawn and appears to be over, SMART is waiting or the Macomb County Board of Canvassers to officially close the process. The original certified vote count will stand.
“We are thrilled to be able to get back to concentrating on doing what we do best, which is getting 70 percent of SMART riders to work and getting people with special needs and those who are unable to afford a car to the places they need to go,” said John C. Hertel, General Manager of SMART, “Now that this is over, we are going to continue to build on the successful service that has resulted in an 11 percent increase in ridership. Also, as always, we not only look forward to our collaboration with Macomb, Oakland and Wayne Counties, but also our renewed and promising coordination efforts with the City of Detroit.”

SMART and DDOT Partner to Create Seamless Transfers

  • DDOT proposes to create unlimited 4-hour, 24-hour options, weekly and monthly passes to streamline service
  • New 31-day, 4-hour, and 24-hour regional passes would eliminate additional transfer fare between DDOT & SMART
  • Mobile app for mobile pass purchase, additional retail locations to provide more options for riders

DETROIT, Michigan – The Detroit Department of Transportation (DDOT) is proposing fare and transfer changes in coordination with the Suburban Mobility Authority for Regional Transportation (SMART), designed to make using the region’s primary transit systems much simpler for riders, Mayor Mike Duggan and John Hertel, SMART General Manager announced today.

The proposed changes will streamline the fare system for riders by:

  • Eliminating all transfer fares, including additional transfer fares between DDOT and SMART, allowing for seamless transfers between the two systems using new 4-hour, 24-hour and 31-day regional passes
  • Reducing the number of passes from 25+ confusing choices to six easy, flexible options
  • Adding a mobile fare payment app and additional retail location for tickets

“We are working every day to make our transit system better, and the fare changes will go a long way to make DDOT easier and simpler to ride,” said Mayor Mike Duggan. “Seamless transfers for DDOT and SMART, flexible fare options and more retail and payment choices will improve the experience for riders overall.”

The proposed changes aim to provide simpler choices and more flexibility for bus riders in Detroit and across the region. Riders can provide feedback and comments on the plan at community meetings and public hearings over the next three months. The proposal will go before City Council for approval in November. Pending approval, fare changes would be implemented starting December 1.  Any adjustments to SMART’s fares will require approval of SMART’s Board of Directors.

Building a more flexible, simple system
The proposed fare changes will simplify the fare options for riders by eliminating the current system: a confusing jumble of over 25 fare options. All new fare cards will be designed for quicker, easier boarding.
Under the new system, riders will be able to purchase:

  • A 4-hour regional ride pass on any route with unlimited transfers between DDOT and SMART for $2, with a reduced fare price of .50 cents for qualified riders.
  • A 24-hour regional pass with unlimited transfers between DDOT and SMART for $5, with a reduced price of $2.
  • A 7-day DDOT-only pass for $17, with a reduced price of $8.
  • A 7-day regional pass for $22, with a reduced price of $10.
  • A 31-day DDOT-only pass for $60, with a reduced price of $17.
  • A new 31-day regional pass, good for unlimited rides on both DDOT and SMART, for $70, with a reduced price of $29.  This would replace the existing Regional Pass and Regional Plus Pass.
  • SMART will continue to offer the current set of SMART-only passes.

Consistent with SMART’s current practice, DDOT 7 Day and 31 Day Passes will be no longer expire at the end of the week or month. Passes will be active for the full 7 or 31 days starting on the first day of use. Weekly and monthly passes that have rolling times rather than fixed dates will give riders the full value for their money.

Seamless transfers throughout the region
DDOT and SMART are working together to allow seamless transfers between the two transit systems.  The proposed 4- and 24-hour passes and new regional pass will let DDOT riders use the same base fare ticket to transfer to SMART, ending the need to carry extra change or an additional pass just to pay for the transfer. DDOT and SMART officials say ending the fares for transfers also will reduce boarding times and eliminate confusion among bus drivers and passengers.

“Our working relationship with DDOT has never been better and we hope to continue to collaborate on projects that will benefit our riders and drivers as well as our both of our agencies,” stated John C. Hertel, General Manager of SMART, “With the elimination of the transfer fare, riders will be the biggest winners with an easier and improved riding experience.”

Moving forward SMART is committed to working with DDOT to make travel around the region easier and more convenient.  A big first step would be the elimination of the transfer fare allowing riders 4 hours of riding on any route, any direction and any system.  Additionally, the proposed changes eliminate the need for a separate SMART Regional Plus pass. All of these changes will require approval of SMART’s Board of Directors.

Easier to use, easier to purchase
While the fare changes will make it easier to choose and use passes, DDOT and SMART are also working to make it easier for riders to purchase passes by adding a mobile fare payment option.   DDOT will also add additional retail locations for ticket purchases.

A new mobile phone-based pass purchase option will allow riders to purchase and store the new unlimited regional 24-hour and 31-day regional and DDOT-only passes right on a mobile phone. After the initial release, DDOT and SMART will coordinate efforts to add additional passes to this new mobile option with the goal of all passes being available later in 2019.

DDOT is also adding 40 more retail locations citywide, including community centers and convenience stores. The new pass format will be easier for retailers to sell, and DDOT will add self-serve ticket vending machines at select locations. These locations are in addition to current places bus passes are sold. Locations will be added pending approvals in December.

Base fare to provide more flexibility with no increase to reduced rates
The new base fare for riders will be $2 for the unlimited 4-hour pass, with free transfers between DDOT buses and the SMART system. Because riders will no longer have to shell out extra change for transfers between routes and/or systems, many regional trips will be cheaper. 

Student riders (under 18 years old) will see a reduction in fares, to 50 cents from 75 cents on DDOT and $1.00 on SMART, and seniors 65 or older, Medicare card holders and individuals with disabilities will enjoy all of the new benefits at the same price, with no increase.

Community engagement key to changes
The proposed fare changes follow a community engagement process from DDOT that took public input from stakeholders about the changes and conducted a Title VI On-Board Survey and Equity Analysis. The study was federally required to ensure major transit service changes are not discriminatory.

DDOT and SMART will continue to coordinate and adjust the proposed changes throughout the public engagement process.  DDOT plans additional community meetings in August and formal public hearings in October. Following the community engagement period, the proposal will go before City Council in November for final approval.  SMART will also host public meetings and hearings prior to the proposal going before the SMART Board of Directors for final approval.  Pending approvals, the changes would be implemented in December.

For more information the proposal and schedule of community meetings, visit:
DDOT:  http://www.ridedetroittransit.com/ or call at (313) 933-1300.
SMART:  http://www.smartbus.org/ or call at (866) 962-5515.

 

SMART, more than just a bus service

SMART, more than just a bus service

SMART is teaming up with Mark Hackel, Macomb County Executive and Mickey Redmond, Color Analyst for Detroit Red Wings to show a whole new side to SMART – support of emergency preparedness. Partnering with local EMS staff from Richmond/Lenox EMS, SMART is demonstrating how it can support the community during a real emergency.

“Obviously when you look around the country, for example, California, Florida and in Texas, disasters occur. You need to move personnel, citizens, or equipment quickly,” stated John C. Hertel, SMART General Manager.  “What this event demonstrates today is SMART has the ability to help in responding to a disaster and being able to do it quickly.”

For the people who ride SMART, they know it is more than just a bus.  For 70% of our riders, SMART is a ride to work, and for 20% its how they get to school.  For others, it’s a lifeline to get to dialysis or to their doctor’s appointments.  For many, SMART is their route to independence. All of our bus services provide 2.1 million annual rides for seniors and the disabled allowing them to maintain their independence and live their lives, even when they can’t drive themselves.  And, each year SMART fixed route, Connector and Community Transit service provides nearly 10 million rides, and that number is increasing – 11% this year alone!

On August 7th, the SMART 1.0 mil proposal will be the only transit issue on the ballot.  This local funding allows SMART to continue to provide transit services throughout the region. 

Mickey Redmond supports SMART and how it helps people in the community, ensuring everyone can make it to work or necessary medical appointments.  “Because SMART is so important to so many, its important for you as citizens to get out and vote.”

 

Serving residents since 1967, SMART is southeast Michigan’s only regional public transportation provider, offering convenient, reliable and safe transportation for Macomb, Oakland and Wayne Counties. SMART’s Fixed Route and small bus services connect people to employment and educational institutions, medical appointments and shopping centers. For routes and fare information, visit smartbus.org.


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