ADA FAQs

Budget Committee Meeting - April 26th - NEW TIME

The SMART Budget Committee meeting is rescheduled for Thursday, April 26, 2018 at 2:30 PM. This meeting will be held in the SMART Board room located on the sixth floor of the Buhl building, 535 Griswold Street, Detroit, Michigan 48226.  

This meeting is open to the public.

SMART Service Changes

Know before you go!
 
SMART is focused on continuously growing and improving our services. To support this effort we have reviewed our current service and are making a few changes to keep things running smoothly – starting April 2, 2018! Modifications include time changes, route changes, and a new name. 

REAL TIME ARRIVAL NOW AVAILABLE
The real time arrival Bus Tracker on select SMART routes is now working and will display the real time arrival information for the routes that were modified on April 2. 
 
NEW SCHEDULE
The map below shows the new stops available in the Downtown area. Be sure to double check your schedules based on your route at:
NEW Schedule Look Up

Riders will find TIME CHANGES on the following routes:

• 261 FAST Michigan
• 450/460 Woodward Local 
• 461/462 FAST Woodward
• 465 Auburn Hills Limited
• 561/563 FAST Gratiot
• 780 Fifteen Mile Crosstown

ROUTE CHANGES include
• 261 FAST Michigan
• 461/462 FAST Woodward
• 563 FAST Gratiot

NEW ROUTE NAME
Due to technical difficulties Route 849 Northland Loop Park and Ride signs will continue to read Route 851 Park and Ride on April 2nd.
• 849 Northland Loop*
*These trips were originally part of the 851 service change. The new 849 route name will eliminate confusion as to the final destination.

 
All customers should verify their new schedule for updated routes and times. Click on the link to see the New Schedules and Service Bulletins online. Don’t forget, you can rely on our Customer Service Representatives to answer questions or offer any additional information. Please call SMART Customer Service to talk to a representative at (866) 962-5515.

Holiday Service

Memorial Day is this Monday, May 28th. We will be operating our holiday service that day and you will want to note adjustments to prepare for your commute. Please keep in mind that customer service and the Royal Oak Transit Center will be closed on Monday. If you need to stop in and purchase a fare card please plan accordingly.

Fixed Route

  • Operating Sunday service
  • Customer Service – Closed
  • Downtown and Royal Oak Transit Centers – Closed

Connector

The following service will not operate:

  • Connector
  • Somerset Shuttle
  • Oakland Mall Shuttle
  • Farmington/ Farmington Hills Dial-A-Ride
  • Groesbeck Flex Route Service Be sure to book your Connector and /or ADA trip by 4:00 p.m. on Friday May 25th for trips on Tuesday, May 29th

Be sure to book your Connector and /or ADA trip by 4:00 p.m. on Friday May 25th for trips on Tuesday, May 29th

 

Prearranged ADA trips will operate as scheduled on Monday, May 28th.

Visit our website or call Customer Service for additional Details.

New Limited-Stop Service

NEW limited-stop service…It’s a game changer!

On January 1st, SMART will introduce a new level of bus service on Gratiot, Woodward and Michigan that will change the way you think about getting around town! We are adding a high frequency, limited-stop service that connects the suburbs to the city.  With service on weekdays, nights and weekends, getting to the places you live, work and play around the region are more easily reached.

What is limited-stop service?  SMART’s limited-stop service means fewer stops spaced one mile or more. Riders may board and deboard at the identified limited-stop bus stations for a faster ride while maintaining access to key destinations and transfer points.  

The new limited-stop buses will also be easily recognized with a unique look. They are sleek and SMART, each is equipped with WiFi, with the same low fare as SMART’s regular fixed route service. 

What to Expect:
·         Higher frequency service provides more reliable, convenient bus service to the places you
          want to go and all the places in-between…Metro Airport, Dearborn, Pontiac, Somerset,
          Chesterfield Township and Mt. Clemens 
·         Operates weekdays, nights and weekends
·         Easily recognizable buses with their ‘own’ unique look – different from SMART’s current fleet
·         Equipped with FREE WiFi
·         Clearly identified limited-stop bus stations
·         Using the existing SMART network of routes transferring to nearby limited-stop bus stations
          is convenient and easy.
·         Same low $2.00 one-way fare.  Only 25 cents for a transfer.

Transferring:
·         New limited-stop buses will only stop at official limited-stop bus stations (signage will be
          at all official stops). If you need to get to an official stop, SMART and DDOT have many
          routes within each corridor you can transfer to or from.
·         For example, if you are traveling northbound on Woodward from 9 ½ Mile, Routes
          450 or 460 will connect you to the nearest limited-stop bus station at the Detroit Zoo.
·         Transfer costs 25 cents. 
Limited-stop service schedules 

Each limited-stop route map includes a list of all official bus stations for your convenience.

Gratiot 

Gratiot limited-stop service runs from either Chesterfield (Route 563) or from North River Park and Ride (Route 561) to Downtown Detroit.  There are also trips from North River Park and Ride to Mid-town (Route 562).  The new Gratiot service mirrors the same stops as the Route 598/599, with additional stops at 10 Mile, 13 Mile, Metro Parkway, Hall Road, 22 and 23 Mile Roads.
View the Limited-Stop Gratiot Map  

Woodward 

Woodward limited-stop service runs from Pontiac (Route 462) or Troy (Route 461) to Midtown as well as Downtown Detroit. The new Woodward service mirrors the same stops as the Route 498, with additional stops at the Detroit Zoo, 12 Mile, 14 Mile, Troy Civic Center, St. Joseph Hospital and Phoenix Center. 
View the Limited-Stop Woodward Map

Michigan 

Michigan limited-stop service, for the first time, provides a direct connection from Detroit Metropolitan Airport to Downtown Detroit, seven days a week.  Both airport terminals, as well as the Dearborn Transit Center, are served with each trip. 
View the Limited-Stop Michigan Map

Downtown 

All the new limited-stop routes meet downtown with stops in the Central Business District and near the entertainment district.  Now you can to get close to the places you want to go and connect with the regions network of routes and other mobility options. 
View the Downtown Map

New Service Announcements

We have a lot of new and exciting changes for the way you travel starting January 1, 2018! Our team is excited to announce the brand new, limited-stop service along Gratiot, Woodward, and Michigan that connects the suburbs to the city seven days a week! Follow the link below to learn more about the limited-stop service:

New FAST Service Information

Along with the new service news, we have some route modifications to share.

Riders will find TIME CHANGES on the following routes:

·         450/460 Woodward Local                 
·         560 Gratiot
·         710 Nine Mile
·         851 W. Bloomfield P&R

ROUTING CHANGE will occur on:

·         465 Auburn Hills Limited Service to the 465 between Detroit and Somerset has only
          one (1) early morning selected trip from Detroit; all trips from Somerset and
          Troy Civic Center to Auburn Hills will remain the same.

The following routes have been ELIMINATED:

·         475 Troy Limited                                

·         598/599 Gratiot Reflex

·         565 Gratiot Limited

These ALTERNATIVE OPTIONS may help in coordinating your commute:

·         Limited-Stop Gratiot

·         Limited-Stop Woodward

·         Limited-Stop Michigan                                  

Start the year off with a stress-free commute, know before you go and check out the new service as well as changes to your usual routes:

Click Here For New Schedules

For additional questions or information, please call SMART Customer Service to talk with a representative at (866) 962-5515.

Staying Visible this Fall

As the days get shorter this time of year, many of us are catching the bus before the sun comes up or at night.  Here are a couple of tips to help keep you safe and easily seen by your driver at your stop.

  • Be visible – wear light or bright color clothing to make yourself visible to an approaching bus.
  • Flag the bus – Be sure to wave your arm to signal the driver that you would like to board.
  • Find some light – If your bus stop is not under a street light, hold up a flashlight or cell phone light while flagging the bus.

QLINE Transfers Accepted

On September 5th, SMART, DDOT and the QLINE will begin accepting each agencies’ transfers to allow for seamless travel between our systems. Here's what you need to know before you go!
  • QLINE Transfers are $ .25 and may only be purchased from the machines located on the streetcars.
  • SMART will accept a valid QLINE transfer. A valid QLINE transfer is good for three (3) hours from the time it is issued for travel in any direction on SMART.
  • As with any magnetic strip transfer, it should be inserted into the SMART farebox for validation and acceptance.
  • An additional 50 cents will be required if you board a Park and Ride route.

The valid QLINE transfer will be returned to you for continued travel (if it's within the time limit!).

Enjoy your rides! 

Have you tried the RideSMARTBus App?

A free gift from SMART

We Love our SMART customers!  To those who have been riding our buses for decades to others who have just come aboard, you are the reason we - your SMART drivers, mechanics, office staff -  come to work everyday.  Wherever SMART takes you, remember, you are at the heart of everything we do, because you are not only our customers, but also are our friends and neighbors.  Thank you for supporting SMART and public transit.  See you on the bus!

Starting February 8th, when you stop into one of our transit centers and buy any bus pass*, you will receive a FREE GIFT (while supplies last)!  SMART Transit Centers are located at:

Royal Oak Transit Center

202 Sherman Drive

  • Weekdays: 8:30 a.m. to 5:00 p.m.
  • Saturday: 9:00 a.m. to Noon
Downtown Detroit

535 Griswold Street
  • Weekdays: 8:30 a.m. – 5:00 p.m.
*Online orders are excluded from this promotion.  One gift per transaction.
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