Skip to Content

News

SMART Flex

Monday, March 15, 2021/Categories: Uncategorized

SMART Flex is an easy way to get around in Dearborn, Troy, Pontiac and the Hall Road areas.  With service running 7 days a week you have the flex-ibility to get where you need and want to go anywhere within these zones.  

Here’s How You Can Start Riding Today
It's easy to get started!  Just download the SMART Flex app and set up your account.  

How to create an account:

  1. Search “SMART Flex” in the App Store or Google Play store and tap the download icon.
  2. Open the app, press Sign Up, and enter your personal info.
  3. Enter your credit or debit card info.

Questions? Get in touch:

Email: support-smart@ridewithvia.com

Phone: (734) 212-8429

Download the SMART Flex app to get started:

SMART Flex App

App Store     Google Play        

How to book a ride:

 

  1. Enter your pickup address and press Set Pickup. Then Hit the + sign if you want to bring extra passengers along!
  2. Enter your dropoff address and press Set Dropoff. 
  3. Choose the trip option that’s best for you, then tap Book Ride.
  4. Follow the dotted line in the app to get to your exact pickup location, which may be a short walk.
  5. We’ll display your driver’s name, vehicle model, and license plate info to help you locate your ride.

We are here to serve you!

Service hours: 6am-11pm, 7 days a week.

Price: Rides start at $2 and are priced based on how far you’re traveling (maximum price is $8).

Learn more about riding in these three zones:

Dearborn

Hall Road 

Troy

Pontiac 

Safety measures SMART Flex continues to use to keep you safe and lessen COVID-19 exposure.

SMART Flex is working hard to ensure that every trip you take is as safe and worry-free as possible. Here is what we've put in place:

  • Face masks required. Everyone on board is required to wear a face mask or face covering per Federal Mask Mandate. Passengers not wearing face masks may be refused service. 
  • Wellness checks. In-app wellness checks help make sure passengers and drivers are symptom-free and ready to ride before they get going. Please stay home if you have either been diagnosed with COVID-19, think you're exhibiting symptons, or have been in contact with someone who has recently tested positive. 
  • Limited vehicle capacity. Vehicle capacity limits have been lifted effective July 1, 2021.  When possible, please use social distancing guidelines. Additionally, in vehicles with automatic doors, please wait for the driver to open and close the door to avoid touching the handles. 
  • Regular vehicle cleaning. Vehicles are being professionally cleaned regularly and we've provided drivers with cleaning supplies in order to perform frequent and thorough wipedowns of the vehicle interior, with extra focus on common surfaces and high-contact areas. They're also equipped with plastic partitions between drivers and riders 

Additional Information:
FAQ
Policies

 

Metropark Express - Powered By SMART Launching September 3, 2021:

FAQ - How to Ride Metroparks Express

 

Number of views (54892)

Tags:

Theme picker