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ADA FAQs

Effective Tuesday, March 31, 2020

  • Effective Tuesday, March 31, 2020 additional service reductions will begin
  • SMART ridership has dropped 80% over the past several weeks
  • Service Reductions include:
    • Frequency is hourly at a minimum for all routes
    • Woodward, Gratiot, and Michigan, FAST and local routes will alternate every 30 minutes.
    • Commuter and Park & Ride Routes will operate only one trip into downtown in the morning and only one trip out of downtown in the afternoon
    • SMART Shuttles and the Farmington/Farmington Hills Dial A Ride service will not operate. Contact SMART Connector for essential trips.SMART Shuttles and the Farmington/Farmington Hills Dial A Ride service will not operate. Contact SMART Connector for essential trips.
    • Hours of operation will be consistent with the length of weekday service hours
  • Updates on SMART service can be found at www.smartbus.org.

As the COVID-19 pandemic continues, SMART is committed to providing service for those who have no other alternative transportation to make essential trips to work, grocery stores and for necessary, schedule appointments such as dialysis treatments. SMART is identified as ‘critical infrastructure’ and its employees deemed essential workers in the Governor’s Executive Order 2020-21 to Stay Home, Stay Safe.

SMART is implementing further service reductions starting Tuesday, March 31, 2020 as a way to better match service on the road with the reduced demand. As ridership is significantly lower at 80% less than a typical weekday, SMART will reduce service an additional 40%.  Since SMART implemented the initial 30% reduction last week, ridership has leveled off and remains steady.

  • Busy corridors like Woodward, Gratiot, and Michigan which includes, FAST and local routes, will run staggered every hour; meaning FAST and local routes will alternate every 30 minutes.
  • Weekday routes will operate hourly (time between buses) service with similar hours of operation as regular weekday service.
  • Commuter and Park & Ride routes will run one trip into downtown in the morning and one trip out of downtown in the afternoon. Ridership on these routes has dramatically fallen on these routes, averaging a 95% decline from typical weekday ridership.
  • Elimination of SMART same day services, including Groesbeck Shuttle, Somerset and Oakland Mall Shuttles as well as the Farmington/Farmington Hills Dial A Ride.  Anyone needing ride in these areas should call SMART Connector to reserve a trip at 866-962-5515 and press #1.

New Schedule Lookup:

Schedule Lookup 

Read the full press release below:

Tuesday, March 31 SMART will cut service as COVID-19 impacts ridership

 

 

What if my transfer expires because the bus runs behind schedule?

Dart passes are valid for the allotted time on the pass regardless of schedule adherence.

Can I use Dart passes on other metro area systems?

Using a Dart pass allows unlimited rides in any direction on SMART and DDOT Fixed Route buses and the QLINE Streetcar for the allotted time on the pass.  No additional fees are needed.

MTA: Accepts SMART transfers only in Auburn Hills for one ride only.
Port Huron: Blue Water: Blue Water accepts SMART transfers for up to two rides.

Can I use other transit system’s transfers on SMART buses?

SMART accepts transfers from MTA and Blue Water Transit.  Dart regional passes allow for unlimited rides on SMART and DDOT, in any direction for the allotted time on the pass. No additional fees are necessary.

How are transfers from Flexible Service or Dial-A-Ride to Regular Fixed Route honored? Is additional fare required?

When transferring from the Groesbeck, Somerset/Oakland Mall shuttles or Dial-A-Ride to Fixed Route, passengers will have to pay the appropriate fare and will receive a paper transfer for 4-hours.  When boarding the fixed route bus for continued travel, provide the transfer to the driver and receive a farebox issued 4-hour pass. This will allow for unlimited rides on both SMART and DDOT, in any direction for the allotted time on the pass.  

All Dart and SMART 31 Day passes are accepted on shuttles or dial-a-ride.  However, Value Passes are not accepted. Any fare difference can be paid with a combination of passes, SMART Tickets or cash.  For instance, if using a Dart reduced fare pass, another 50 cents will be required to meet the $1.00 fare. 

When transferring from a Fixed Route bus to a shuttle or dial-a-ride bus, present your pass to the driver to complete your trip. Expired passed will not be accepted and will require you to pay another full fare.

How are transfers honored between Park & Ride and the following? Is additional fare required?

  • Transferring from Park & Ride routes to... 

    • Fixed Route and Flexible Service / Dial-A-Ride - no additional fare is required. 
    • Connector Full Fare - An additional $1.50 will be required. 
    • Connector - Senior/Disabled - No additional fare required. 
    • Connector - Youth - An additional $3.00 will be required. 

  • Transferring from other SMART services to Park & Ride routes an additional fare will be needed to bring the total fare paid up to the Park & Ride fare.
    • Connector Full Fare - no additional fare required.
    • Connector Senior/Disabled - An additional $1.50 will be required. 
    • Regular Fixed Route – An additional 50 cents required. Must be paid in cash.

What is the policy for issuing or accepting doubled transfers?

The Dart regional passes allow for unlimited rides on SMART and DDOT, in any direction for the allotted time on the pass.  There are no additional fees for continued travel on SMART or DDOT.

Can I buy a transfer if I have a Dart Regional Pass?

With the new 4-hour, 24-hour, 7-day or 31-day Dart Regional passes allow for unlimited riders on both SMART and DDOT in any direction for the time allotted on the pass.  There are no additional fees for continued travel on SMART or DDOT.

What is a transfer and how do I use it?

Riders no longer need a transfer to connect between SMART buses or from DDOT to SMART.  The new 4-hour and 24-hour passes allow riders unlimited rides, in any direction, on both SMART and DDOT for the time allotted on the pass. These passes can be purchased on the bus, at SMART and DDOT Transit Centers or online.

What is the difference between Fixed Route and Connector?

Fixed Route is the large bus that runs down major streets and picks up passengers at designated bus stops. Fixed Route hours of operation are 7 days a week, approximately 23 hours per day. Connector is the smaller bus that is curb-to-curb service with the primary focus on transporting older adults and persons with disabilities. The hours of operation for Connector bus are Monday through Friday from approximately 6:00 a.m. to 6:00 p.m.

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