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FAQs

What is the difference between Fixed Route and Connector?

Fixed Route is the large bus that runs down major streets and picks up passengers at designated bus stops. Fixed Route hours of operation are 7 days a week, approximately 23 hours per day. Connector is the smaller bus that is curb-to-curb service with the primary focus on transporting older adults and persons with disabilities. The hours of operation for Connector bus are Monday through Friday from approximately 6:00 a.m. to 6:00 p.m.

What is limited / express?

A limited / express bus does not service every bus stop along the route, only certain stops. Limited buses will pick-up or drop-off at stops with a LTD sign (approximately every half mile). Express buses will pick up along a designated route, then once it reaches the Detroit city limits, the bus expresses into downtown Detroit.

I work in an area where there is limited or no Fixed Route Service?

In some areas, SMART offers Shuttles to take you from the bus to the front door of your job. Some passengers in this situation bus and bike to their destination. All SMART Fixed Route Buses are equipped with bike racks.

Do you provide bus service to/from Metro Airport?

Yes.  Route 261 FAST Michigan Avenue provides direct service from both the North and McNamara terminals at Detroit Metropolitan Airport to downtown Detroit, 7 days a week.  Routes 125 (Fort Street) and Route 280 (Middlebelt South) also provide service to/from the airport.  For a listing of pick-up times and stops, click on the schedules tab.

What is a Fixed Route bus service?

SMART's Fixed Route Service is large bus service with specific numbered routes that remain intact. The routes have scheduled times that are also fixed for pick-up and drop-off along designated routes.

How are transfers from SMART Fixed Route to SMART Connector honored? Is additional fare required?

No additional fare is need to transfer from SMART Fixed Route onto the Flex Route, Shuttle or Dial-A-Ride service.  Present your pass to the driver to complete your trip. Expired passes will not be accepted and will require you to pay another fare. 

Full fare customers transferring from Fixed Route onto Connector must pay an additional $2.00 for their trip.

 

Are transfers allowed between Fixed Route & Community Partnership programs?

No.

If a Transfer unit malfunctions and will not produce a transfer, will a paper transfer be issued?

Yes. A paper transfer can be issued and will be accepted on SMART buses. Paper transfers are treated the same as a magnetic transfer.

Does SMART still issues transfers between buses?

With the introduction of the Dart, riders can take unlimited rides on SMART and DDOT Fixed Route buses and the QLINE streetcar.  Travel in any direction for the allotted time on the pass, no transfer is needed.  

Can transfers be used for continued travel in the same direction on the same route?

Yes. Transfers can be used for continued travel in the same direction on SMART Fixed Route buses within the three-hour window.

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