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FAQs

Do you provide bus service to/from Metro Airport?

Yes.  Route 261 FAST Michigan Avenue provides direct service from both the North and McNamara terminals at Detroit Metropolitan Airport to downtown Detroit, 7 days a week.  Routes 125 (Fort Street) and Route 280 (Middlebelt South) also provide service to/from the airport.  For a listing of pick-up times and stops, click on the schedules tab.

What is a Fixed Route bus service?

SMART's Fixed Route Service is large bus service with specific numbered routes that remain intact. The routes have scheduled times that are also fixed for pick-up and drop-off along designated routes.

How are transfers from SMART Fixed Route to SMART Connector honored? Is additional fare required?

No additional fare is need to transfer from SMART Fixed Route onto the Flex Route, Shuttle or Dial-A-Ride service.  Present your pass to the driver to complete your trip. Expired passes will not be accepted and will require you to pay another fare. 

Full fare customers transferring from Fixed Route onto Connector must pay an additional $2.00 for their trip.

 

Are transfers allowed between Fixed Route & Community Partnership programs?

No.

If a Transfer unit malfunctions and will not produce a transfer, will a paper transfer be issued?

Yes. A paper transfer can be issued and will be accepted on SMART buses as long as it is valid.

Does SMART still issues transfers between buses?

With the introduction of the Dart, riders can take unlimited rides on SMART and DDOT Fixed Route buses and the QLINE streetcar.  Travel in any direction for the allotted time on the pass, no transfer is needed.  

What if they don’t have the time I want?

Customer Service Representatives will attempt to get you a ride although it may not be the exact time you requested. You need to be flexible with your schedule.

What is MyConnector and How do I register?

MyConnector is an automated phone and internet system that allows you to create an account to access your personal Connector information every day, any time! It’s a quick and easy way to book, confirm and cancel rides on SMART Connector. Register for MyConnector.

What if I miss my bus or it doesn’t show up?

Call Customer Information and select Connector/Small Bus and listen for the prompt for Same Day Service/Cancellation. You will then be connected with the dispatcher.

How much does a Connector ride cost?

One way fare is $4.00 for the full fare/youth customers and $1.00 for senior/disabled customers.

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