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FAQs

What areas do you serve?

SMART provides service in parts of Wayne and Oakland County and all of Macomb county. Check out our Destinations Served by SMART. Destinations Served by SMART offers a listing to specific destinations such as Hospitals, Shopping, Sports events and more.

What is MySMART?

With MySMART, you no longer have to go searching for the latest weather updates and route information because it will be emailed directly to you. Once you’re registered, we’ll send you personalized correspondence regarding service changes, special events and community news that is important to you. MySMART users can also request email notices about marketing programs and local promotions.

What number can I call for route information? Is there an after hours number?

Customer Service Office (866) 962-5515 is open Monday through Friday from 6:30 a.m. to 6 p.m. Currently, there are no after hours phone line available for Fixed Route information.

Where can I get schedules?

SMART schedules are available online under Schedules.  Printed schedules can be requested by calling Customer Service. Connector and ADA require advance reservations. Schedules for Shuttles, Dial-A-Ride and Flex Route can be found under Shuttles.

How many packages / bags may I bring on the bus?

You many only bring as many items as you are able to carry.  Remember everything you bring on the bus must be able to sit on your lap or under your seat, without overflowing to the next seat.

Can SMART connect me to other transportation services?

SMART has the ability to connect to other transportation services in Michigan.  SMART currently connects to Flint - MTA, Port Huron - Blue Water, and Detroit - DDOT.

Where can I find information about route changes?

Information can be found on the home page under Service Bulletins on the right hand side of the page. You can also find information under the About tab and then click on Service Bulletins. Sign up with MySMART and have route updates sent directly to your e-mail.

I left something on the bus. Do you have a Lost and Found?

If you forgot something on the bus please call Customer Service as soon as possible.  Please provide the operator with a description of the item, what bus you were on, and what time you were on the bus.

How are transfer points chosen?

Transfer points are chosen based on written permission of the property owner.  These points are typically open extended hours, well lit, protected from weather elements, highly visible, and wheelchair accessible.

How many packages / bags may I bring on the bus?

You many only bring as many items as you are able to carry or secure to your wheelchair/scooter.  Items that you are unable to hang onto during transport may become dangerous to your fellow passengers.

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