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FAQs

What is MySMART?

With MySMART, you no longer have to go searching for the latest weather updates and route information because it will be emailed directly to you. Once you’re registered, we’ll send you personalized correspondence regarding service changes, special events and community news that is important to you. MySMART users can also request email notices about marketing programs and local promotions.

What number can I call for route information? Is there an after hours number?

Customer Service Office (866) 962-5515 is open Monday through Friday from 6:30 a.m. to 6 p.m. Currently, there are no after hours phone line available for Fixed Route information.

Where can I get schedules?

SMART schedules are available online under Schedules.  Printed schedules can be requested by calling Customer Service. Connector and ADA require advance reservations. Schedules for Shuttles, Dial-A-Ride and Flex Route can be found under Shuttles.

How many packages / bags may I bring on the bus?

You many only bring as many items as you are able to carry.  Remember everything you bring on the bus must be able to sit on your lap or under your seat, without overflowing to the next seat.

Can SMART connect me to other transportation services?

SMART has the ability to connect to other transportation services in Michigan.  SMART currently connects to Flint - MTA, Port Huron - Blue Water, and Detroit - DDOT.

Where can I find information about route changes?

Information can be found on the home page under Service Bulletins on the right hand side of the page. You can also find information under the About tab and then click on Service Bulletins. Sign up with MySMART and have route updates sent directly to your e-mail.

I left something on the bus. Do you have a Lost and Found?

If you forgot something on the bus please call Customer Service as soon as possible.  Please provide the operator with a description of the item, what bus you were on, and what time you were on the bus.

How do I know if I am eligible for ADA services? Where can I get an application?

To determine ADA Eligibility look under ADA Applications

How long do I have to wait for my application to be certified?

Once the completed application is received by our ADA Coordinator, a determination is made within 21 days. You will receive notification of the determination in writing.

I need assistance boarding / de-boarding. Can I bring a caregiver with me and how much does it cost?

One Personal Care Attendant (PCA) may accompany you for free, as long as your ADA certification specifies the need for a PCA. A PCA is anyone whose purpose is to help you meet your personal needs.  You must reserve the space for your PCA when scheduling your trip. The PCA must be picked up and dropped off at the same address as you. Additionally, you may bring one guest on any ADA trip. You must reserve a space for your guest when scheduling your trip. Your guest must pay the standard $3.00 ADA fare, each way.

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