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What if I miss my bus or it doesn’t show up?

Call Customer Information and select Connector/Small Bus and listen for the prompt for Same Day Service/Cancellation. You will then be connected with the dispatcher.

How much does a Connector ride cost?

One way fare is $4.00 for the full fare/youth customers and $1.00 for senior/disabled customers.

Once I have a scheduled pick up time, when will the bus come?

When you schedule your ride, you will be given a 30 minute window. You must be ready at the time given. The bus only waits 3 minutes.

How do I schedule a ride?

To schedule your ride call (866) 962-5515, listen for the prompt for Connector; then Connector Reservations. Passengers may call up to 6 days in advance for medical trips and up to 2 days in advance for general trips.

How early should I have the bus pick me up?

If your destination is 15 minutes away from where you are, you should allow yourself at least 30 minutes for travel time on the bus. Other customers could be picked up or dropped off along the way to your destination. The longer the trip the more likely this will happen, so be sure to give yourself plenty of time to get to your destination. When you schedule a ride SMART will provide you with a 30 minute pick-up window. Please be ready at the beginning of the window.

What is a Connector Service?

Connector Service is an advance reservation, curb-to-curb, service operated by SMART. When using Connector, you may travel anywhere within a 10 mile radius of a designated service area. Rides are available on a first come, first served basis and reservations are required. A six business day notice is recommended for medical appointments and a two business day notice for other destinations. SMART also provides service according to the Americans with Disabilities Act (ADA).

Who can ride a Connector?

Anyone who lives in the SMART Service Area can ride on Connector. Full Fare customer looking to travel on Connector must live more than 1/3 miles of a Fixed Route. However, priority is given to medical trips and rides are booked on a first come, first service basis.

Do I need cash or do you offer passes?

You may pay with cash or passes.The farebox accepts coins, $1, $5 and $10 bills. If you do not have exact fare, you will receive a change card with the remaining balance that may be used on future rides. SMART coach operators do not give change. Passes can be purchased online, by mail, and at Bus Pass Retail Outlets. For more information on fares and passes look under fares.

Do you have a map of all the SMART routes?

See the View Routes page.

How do I find which bus to take?

There are a number of different ways to find which bus to take. You can use our Trip Planner, system map, or by calling Customer Service. Visit “How to Find Your Route” for details.


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