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Winter Weather Tips

During the winter season it’s a good idea to be prepared when riding the bus.

Don't Forget To:

  • Dress warm and in layers

  • Be patient and anticipate there may be delays in service

To find out about weather related service changes:

  • Check out prior to leaving to determine if your route is operating.   From the home page you can directly link to service change information.

  • Call SMART Customer Service at (866) 962-5515.  Customer Service Operators are available Monday through Friday 6:30 AM to 6:00 PM.

SMART Bus Stop Tips:

  • Flag the bus driver

  • Stand at a safe place near the bus stop

  • Anticipate possible delays.  When possible, try and take an earlier trip.

Snow Emergency Guidelines:

  • When a Snow Emergency is in effect, some SMART Fixed Routes maybe either eliminated or shortened 

  • Please check on SMART’s website for updated information or listen to your local media station

  • During a Snow Emergency SMART Connector service is generally limited to medical emergency trips (dialysis) and ADA trips.  Connector riders should call Customer Service Operators (866) 962-5515 to confirm their trip.

  • Sign up for MySMART to receive service bulletins

Your safety is our first concern. Our Coach Operators are professionals.  Their responsibility is to get you safely to your destination.  Please be patient as many SMART drivers and staff put in extra hours during these emergency situations.